Student - Service Desk Analyst (f/m/d)

Společnost

Deutsche Börse Group

Úvodní představení

Deutsche Börse Group’s purpose is to create trust in the markets of today and tomorrow. As an international exchange organisation and market infrastructure provider, they ensure capital markets that are transparent, reliable and stable. With its wide range of products, services and technologies, they organise safe and efficient markets for sustainable economies.

Pracovní nabídka

Your area of work:

Our team provides the 1st level technical and functional support for both trading and clearing participants of Deutsche Boerse’s venues, primarily Xetra and Eurex exchanges. The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.

The student needs to be customer-oriented since he or she will be in touch with customers as well as other technical and functional market teams on the daily basis.

Your responsibilities:

Ticket creation in SAP CRM for Level 1 support teams in Deutsche Börse Client Service department
Support our internal teams in administrative tasks and internal projects
Provide telephony assistance in the event of incoming overflow calls
Maintain contact information in SAP
Support of upcoming releases of trading and clearing systems
Work in shifts

Your profile:

Students must be enrolled in an academic program recognized by the state during their student assistance
Proficiency in MS-Office
Proficiency in English
German is a big plus

Offer:

Hybrid Work and Flexible working hours
Health & Wellbeing - fully covered Multisport card
Meal allowance for each working day (paid directly to your salary)
Flexible Benefit Account (Pluxee) - 300 per month
Referral bonus - for a successful recommendation of your friend worldwide

About branch

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets.