Customer Service Manager

Pracovní nabídka

Are you the kind of person who likes things to run smoothly – and customers are happy? 
We are looking for an experienced and motivated colleague to join our team and take the customer experience to the next level. If you have a passion for building great relationships with customers, experience in leading a team and a desire to actively improve processes, you will find room for growth and creativity with us. Thanks to your expertise and personal approach, we build long-term relationships that bring value to both customers and the whole company.

Your main tasks:

• Complete customer service management, playing captain.
• Support and development of your team members in their daily work. You will be the bridge between our Czech team and the headquarters in Belgium.
• Searching for opportunities to optimize and automate internal processes.
• Occasionally support wider initiatives within the group – projects, marketing,...

Who we are looking for:

• Fluent knowledge of English and German (spoken and written).
• Ideally 2 or more years of experience in customer service and/or team leadership.
• Independence, the ability to set priorities and lead others.
• Team spirit and a natural ability to motivate people around them.
• Residence in the vicinity of Strakonice, Písek or the surrounding area.

What we offer:

• Stable work in a friendly team that is part of a strong international group.
• Flexible working hours and the possibility of working from home 3 days a month.
• Hot lunches in the company (50% paid by the employer).
• Working hours from Monday to Friday, Friday ends earlier (from 6:30 to 15:00).