Airport Customer Service Representative

Pracovní nabídka

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service worldwide. Currently we are looking for an Airport Customer Service Representative to join us in Prague. Check out the responsibilities and qualifications below to see if this position is something for you!

How You'll Contribute

1. Supervise and monitor on-site situation and performance.
2. Conduct training/audit programs in line with Company policies.
3. Handle irregularities and complaints occurring from the handling process.
4. Report non-compliances and suggest corrective methods.
5. Manage and control operating resources.
6. Review and analysis of station operation costs.
7. Ensure sufficient and adequate on-site staffing.
8. Assist with station's general affairs and administration duties.
9. Achieve Company goals and collaborate seamlessly with the team.
10. Assist Branch office and Taiwan HQ with initial airport setup in Prague and support internal and external communication and coordination.
11. Perform other related duties as assigned.

What Makes You a Great Fit

1. Have excellent multitasking and communication skills.
2. Be able to work under stress and keep calm when emergencies and unexpected situations occur.
3. Be meticulous and attentive to details.
4. Can react quickly and solve difficult problems.
5. Be able to work independently and in a team environment.
6. Can work rotating shifts including nights, holidays, weekends and days off.
7. Be flexible to work additional hours on short notice when operationally required.
8. Be able to travel to other work locations or cities as necessary to support operations.
9. Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.
10. Possess the legal right to work in the Czech Republic.

What We'd Love to See

Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.

How You Communicate

1. Good command of the local official language and local dialect.
2. Proficient in English.
3. Familiar with Chinese is preferred.

Education

Bachelor's degree and above in aviation, or equivalent experience.

Work Experience

Minimum two years in the aviation industry. Experience in airport passenger or ground handling a plus.

* Our office will be located in Prague. The exact address will be announced soon. Stay tuned!