Customer Service Specialist

Pracovní nabídka

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service worldwide. Currently we are looking for a Customer Service Specialist to join us in Prague. Check out the responsibilities and qualifications below to see if this position is something for you!

How You'll Contribute

1. Work independently on all aspects of customer service related tasks, including but not limited to reservation and ticketing, customer service/complaints, loyalty program, and Company products and service inquiries.
2. Attend Company arranged customer service training and pass all qualification assessments.
3. Submit weekly station reports, including Ad-hoc waivers and STPC summaries; ensure safekeeping, control and proper use of accountable documents; work closely with the Company's Sales Team, Marketing Team and Airport Office to generate outstanding customer service.
4. Be able to take and answer incoming customer phone calls and respond to written inquiries via email or chat for extended periods of time during shift.
5. Assist with the setting up and testing of customer service lines and related systems and services.
6. Perform other duties as assigned by immediate manager.

What Makes You a Great Fit

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, while delivering professional support services.
2. Communication and interpersonal effectiveness.
3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.
4. Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.
5. Possess the legal right to work in the Czech Republic.

What We'd Love to See

1. Demonstrates skills and knowledge in GDS systems, such as Amadeus.
2. Has excellent customer service and communication skills, both verbal and written.
3. Is detail-oriented, organized, resourceful and strives for perfection.
4. Is self-motivated and capable of motivating others.
5. Has outstanding negotiation and communication skills.
6. Takes on challenges and can work under pressure.
7. Possesses good judgment and is a strong team player.

How You Communicate

1. Good command of the local official language and local dialect.
2. Proficient in English.
3. Familiar with Chinese is preferred.

Education

Bachelor's degree and above or equivalent experience.

Work Experience

Minimum two years' experience in the travel industry, focusing on customer service or reservation and ticketing.

* Our office will be located in Prague. The exact address will be announced soon. Stay tuned!