IT Business Analyst / Technical Functional Analyst

Pracovní nabídka

Role Summary

As an IT Business Analyst, you will play a key role in translating business needs into effective technology solutions that enable scalable, efficient, and compliant operations. Acting as a trusted partner to business stakeholders and IT teams, you will drive analysis, design, and implementation of systems and process improvements that deliver measurable business value.

This role is offered on a fixed-term contract for 1 year.

Key Responsibilities:

• Lead discovery sessions to capture business processes, requirements, and improvement opportunities.
• Perform gap analysis and recommend actionable solutions aligned with business objectives.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Model processes using BPMN and define future-state workflows.
• Coordinate and execute application testing to ensure quality and compliance.
• Configure and optimize SaaS/COTS applications to support business processes.
• Develop user documentation and training materials for smooth adoption.
• Provide operational support, troubleshoot issues, and perform root cause analysis to maintain system stability.
• Monitor system performance and proactively recommend enhancements.

Essential Skills

• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with diverse stakeholders and adapt to different audiences.
• Experience in Agile environments; familiarity with frameworks like SAFe or Scrum.
• Proficiency in collaboration tools (JIRA, Azure DevOps, ServiceNow).
• Skilled in BPMN modeling and process improvement techniques.

Preferred Skills

• Hands-on experience with SaaS platforms and integration concepts.
• Knowledge of SQL for data validation and reporting.
• Understanding of CI/CD practices and modern delivery pipelines.
• Familiarity with integration technologies (e.g., web services, REST API, XML).
• Proven experience in insurance claims process.

Qualifications

• University degree in a technical or business-related field.
• Minimum 3 years of experience in a similar role.
• Spoken languages level (Czech/Slovak - Fluent, English - Intermediate)

Employee perks, benefits

• Work in a multinational company based in Prague.
• Dynamic environment with an elite, collaborative team.
• Flexible working hours and home office up to 3 days per week.
• Competitive salary and annual bonus scheme.
• Free life insurance, Cafeteria benefits, and retirement savings support.
• Continuous learning opportunities.
• 5 weeks of vacation, sick days, and additional perks.