Collections Team Lead

Pracovní nabídka

Job Purpose

We are looking for an experienced Collections Team Lead who will be focused managing a team of Collections Analysts and Specialists. The team is delivering global services for multiple entities, and is located n Brno.

As a team lead, you will support the collections team, share feedback on the team’s performance, provide guidance and expertise on collections escalations and making decisions for the collections team where required.

Key Responsibilities

• Leverage your expertise to review and provide input on collection team activities
• Ensure customer account balances are reviewed and overdue invoices/outstanding payments are flagged
• Review root cause analysis for disputed collections and identify areas for process improvement
• Support with queries from regulatory authorities and external auditors
• Set and manage overall team goals and objectives
• Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
• Support continuous improvement of the O2C processes in the SSC

Skills & Experience

• 3-5 years general management service delivery experience in O2C collections SSC operations, with a track record of managing team
• 1-2 years of people management experience with the ability to effectively direct and prioritise work of others
• Strong English language skills
• Advanced MS Excel skills with a proven aptitude to interpret vendor/supplier and financial data
• Working knowledge of core finance and specifically collection tools, ERP and related specialty functional systems, frameworks, and functionality
• Deep understanding and enforcement of finance business processes, collections policies, and statutory accounting principles to ensure compliant SSC operations
• Applied experience in collection processes and ability to identify root causes of disputes
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work