Commercial Data & Systems Lead - salesforce.com Solution Expert

Pracovní nabídka

COMMERCIAL DATA & SYSTEMS LEAD – salesforce.com Solution Expert

Do you want to work in international and growing company with products which help people to live better quality life? Then join LINET. You will cover all salesforce.com applications deployed within LINET: sales, customer service, field service, customer/partner portals, rental solutions where applicable, and connected applications.

Responsibilities:

• Conduct GAP analyses to identify discrepancies between current processes and desired outcomes or existing solutions, forming the basis for digital transformation initiatives
• Own a consolidated salesforce.com roadmap across business units and countries, balancing business impact, user needs, dependencies, and available capacity
• Manage end-to-end requirement processes including documentation, validation, and stakeholder alignment
• Create user stories, process documentation, and training materials for internal stakeholders and technical teams
• Coordinate and execute testing, UAT, and change management efforts as part of CRM system enhancements
• Encourage and pioneer AI implementation and usage across all sales and customer solutions processes
• Establish a country super-user network, role-based training, adoption monitoring for all solutions
• Collaborate cross-functionally with IT, business departments, and external partners to continuously improve CRM and reporting ecosystems
• Support data cleaning and preparation during system implementations, particularly in the areas of customer data, installed base, and service contracts
• "Own" salesforce.com structure, processes and data:
• Oversee all activities involving salesforce.com tool, define requirements for development
• Analyze, map, and optimize sales and commercial operations processes with a focus on data consistency, appropriate systems usage, efficiency, standardization, automation, and user experience

Qualifications

• Demonstrated SalesForce Power-user - a minimum of 2 years of experience in a similar role in international environment
• Strong understanding of Sales Cloud, Service Cloud and Salesforce Field Service
• Support competencies (analytical approach, data management)
• English language – at least B2; Czech language is an advantage
• Digital literacy, e.g. Windows, CRM systems
• Communication skills
• Experience with project management and organizational skills
• Problem-solving skills and adaptibility
• Time management and prioritization

What we offer?

• Opportunity to work in international team of a successful group with innovative products and global coverage
• Professional education and development
• Competitive salary and broad scale of benefits (company kindergarten, extra days of holidays, cafeteria system Benefit Plus, flexible working hours, work from home, Multisport card, meal vouchers, 13th salary, pension insurance etc.)
• Location: Prague/Slaný (both options/combination available)

If you are interested, please, send your CV in English.