RSOC Operator – EMEA Region (Prague)

Pracovní nabídka

The Regional Security Operations Center (RSOC) Operator is responsible for delivering comprehensive security response across all remote SAP sites throughout the EMEA region. Reporting directly to the Shift Supervisor, you will apply operational best practices to ensure the physical safety and protection of SAP staff, contractors, visitors, buildings, and critical assets.

In this role, you will monitor integrated security technologies, respond directly to alarms, intrusion detection events, and employee-generated reports, while providing high-touch security customer service to SAP personnel across international locations.

To be considered for the selection process, you must submit your CV in both Czech and English.

What to expect

• Control Room Operations: Operate the RSOC within 12-hour shift patterns (day/night rotations), maintaining active situational awareness and a proactive, conscientious work ethic.
• Technology & Alarm Monitoring: Monitor operational network video cameras (CCTV) and respond appropriately to alarms, alerts, and access anomalies received through Access Control Systems (ACS).
• Incident Response & Coordination: Coordinate immediate site-level action, incident triage, and tactical countermeasures in response to alarms, medical issues, or external security concerns under general supervision.
• Support & Stakeholder Inquiries: Provide prompt, professional, and empathetic assistance to SAP employees, contractors, and visitors via phone and email inquiries across the region.
• System Outages & Diagnostics: Identify, log, and promptly initiate response procedures for any technical anomalies, communication failures, or security system outages.
• Evidence Collection: Assist in the compliant collection, handling, and preservation of digital media evidence and video records in line with corporate standards.
• Reporting: Prepare and deliver detailed, brief and accurate written reports of physical, technical, and operational security incidents for regional leadership.

Working Conditions

• Work performed in a modern, secure operations center in Prague (metro station line B).
• 12-hour rotating shift schedule (continuous operation including nights, weekends, and holidays).
• Work with multi-monitor visual display environments and dispatch consoles.
• Continuous operational training, skill development, and platform certifications.

What knowledge and skills should you have?

• Experience: Minimum 1 year of experience in private security, access control, control rooms, corporate call center, or high-volume customer service operations. Prior experience in a SOC / GSOC / RSOC or command center environment is a strong plus.
• Technical Knowledge: Working familiarity with modern physical security systems; experience with platforms such as Genetecor similar integrated management systems is a strong plus.
• Languages: Comprehensive English (written and spoken, min. B2/C1) is required for daily global coordination. Any additional language is a valuable advantage.
• Incident Triaging & Decision Making: Sound judgment, ability to prioritize critical tasks, multitask effectively, and execute basic security analysis during escalations.
• Composure & Empathy: Proven ability to remain calm and focused under pressure, with the emotional intelligence to de-escalate situations and support individuals who may be anxious or distressed.
• Compliance & Integrity: Clean criminal record and basic understanding of confidential data handling (GDPR).

What we can offer you

• Meal allowance (flat-rate meal voucher).
• A subsidised MultiSport card for sports and leisure activities.
• Language training and support for further career development.
• Work for a prestigious client: a multinational technology company.
• Competitive remuneration
• Statutory shift allowances (for night work, weekend work and work on public holidays).