Pracovní nabídka
Be the person who brings people, information and security operations together.
Are you a natural leader who knows how to bring out the best in people? Can you stay calm when situations become challenging, make sound decisions and turn information into action?
Join our Regional Security Operations Center (RSOC) in Brno and take a leading role in coordinating security operations across the EMEA region.
As the RSOC Lead Operator, you will be responsible for the day-to-day operational performance of the control room and the people working within it. You will lead, support and develop a team of security operators, ensuring that incidents are handled effectively, information flows smoothly and our services consistently meet high operational standards.
This is a hands-on leadership position. You will combine people management, operational coordination, security awareness and analytical thinking.
Your role and responsibilities
1. Lead, support and develop the team
- Coordinate daily RSOC operations and oversee the team's performance.
- Provide guidance, support and direction to operators during their shifts.
- Motivate team members, encourage professional development and build a positive team culture.
- Promote accountability, teamwork, knowledge sharing and consistent operational standards.
- Support onboarding, training, coaching and continuous improvement.
2. Monitor global security developments
- Monitor global security events, emerging threats and incidents that could affect business operations.
- Maintain situational awareness of regional and international security developments.
- Identify relevant threats and assess their potential impact on personnel, facilities and business continuity.
- Ensure that important information is identified, assessed and communicated in a timely manner.
3. Coordinate security incidents and escalations
- Act as a key coordination point during security incidents and operational escalations.
- Ensure appropriate incident triage, prioritisation and communication.
- Ensure incidents are properly documented, escalated and followed up.
4. Oversee control room operations and technology
- Ensure effective monitoring of CCTV, access control systems (ACS), alarms and security platforms.
- Oversee the handling of alarms, access anomalies and technical alerts.
- Ensure system failures, communication issues and operational disruptions are identified, reported and escalated.
- Maintain operational readiness and ensure established procedures are followed.
5. Maintain service quality and stakeholder relationships
- Ensure professional, timely and consistent support to employees, contractors and visitors.
- Maintain effective communication.
- Oversee the preparation of accurate incident reports, operational updates and management information.
- Identify opportunities to improve processes, procedures and service delivery.
What kind of leader are we looking for?
- We are looking for someone who understands that leadership is not about having authority over others, but about earning their respect.
- You are someone who:
- Leads by example and inspires others through your own approach.
- Can motivate people, recognise their strengths and help them grow.
- Is approachable, fair and respectful, while maintaining clear expectations and accountability.
- Communicates openly and confidently, even in challenging situations.
- Knows when to take ownership and when to involve others.
- Can balance operational discipline with a supportive and people-oriented management style.
- We value authentic leadership, sound judgement and the ability to bring people together.
What experience and skills should you bring?
- Previous experience in private security, corporate security, security operations, a command centre, or a comparable operational environment.
- Previous experience coordinating people, shifts, activities or operational processes.
- Comprehensive spoken and written English (minimum B2), as you will communicate with colleagues and stakeholders across EMEA.
- Strong organisational, analytical and problem-solving skills.
- Ability to prioritise tasks, manage competing demands and make sound decisions under pressure.
- A proactive approach, strong sense of responsibility and attention to detail.
- Good communication and interpersonal skills, including the ability to handle sensitive or challenging situations professionally.
- Basic understanding of confidentiality, data protection and GDPR principles.
- Familiarity with CCTV and access control systems.
- Confidence working with multiple security systems, monitoring platforms and communication tools.
- Working knowledge of Google Workspace or comparable office applications.
An advantage, but not a requirement
- Previous experience in a SOC, GSOC, RSOC or security command centre.
- Experience with integrated security management platforms.
- Experience in incident management, security reporting and escalation procedures.
- Experience working in an international or corporate security environment.
- Previous responsibility for team leadership, coaching or staff development.
We do not expect you to know every system from day one. We value the right attitude, leadership potential and willingness to learn.
What should you know about the working environment?
- Location: Modern security operations centre in Brno, Technologický park (tram 12 terminus).
- Your working schedule: Monday to Friday, approximately 08:00–16:30.
- Team operations: Your team provides 24/7 coverage, including rotating 12-hour day and night shifts, weekends and public holidays.
- Working environment: A professional, international and technology-driven security operations centre.
- Team: You will lead a young, energetic and diverse team of approximately 20–40-year-old colleagues.
What we can offer you:
- A stable, full-time position at our security agency.
- Attractive remuneration.
- The opportunity to gain experience as part of an international team in a dynamic working environment.
- A flat-rate meal allowance
- A MultiSport card for sports and leisure activities.
- Cafeteria
- Free entry to Aquapalace and Prague Zoo.
- Exclusive benefits right here at this workplace: Because our client prides itself on providing a great working environment for everyone.
To be considered for the selection process, please submit your CV in both Czech and English.
We look forward to working with you in the future.
