Front Desk Receptionist

Pracovní nabídka

We are a human brand. We are a culture brand. We are Four Seasons.

Join Our Prestigious Team as Front Desk Receptionist at Four Seasons Hotel Prague

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences.

About the role:

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests’ direct comments, questions, suggests and concerns.

What You will do:

· Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve minor customer complaints and escalate to superiors if necessary.

· Check guests in and out in an efficient and friendly manner, using guests name whenever possible. Assure that guests are assigned the type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issue correct keys to the guest.

· Respond to all guest requests in all channels in an accurate and timely manner.

· Assure that all financial and credit procedures are followed.

· Work closely with other departments to ensure smooth handling of guest luggage, deliveries and special requests.

· Accept reservations, changes and cancellations in the absence of Reservations Department Staff.

What You will bring:

· Min. 1 year of previous experience from a Front Office of a 5* hotel or similar luxury environment is required.

· Attention to detail, ability to multi task and previous experience working at high paced and dynamic environment.

· Outstanding communications skills and command of the English language.

· Flexible schedule with the ability to work all types of shifts, weekends and holidays.

· Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.

What We offer:

· Competitive remuneration

· Excellent Training and Development opportunities

· Discover the world with attractive employee rates at Four Seasons Hotels worldwide

· Complimentary Employee Meals and laundry/dry cleaning

· Employee benefit cafeteria system

Why Four Seasons? At Four Seasons, you’re not just taking a job – you’re joining a family that values creativity, collaboration, and growth.

For more than 60 years, diversity, inclusion and belonging have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our employees are the key to our success.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have fun together.

If you're ready to take your career to the next level, we’d love to meet you. Apply today and become part of the Four Seasons family!

This job requires applicants to have current work authorization in the country of Czech Republic or EU Passport.

This position is offered for an undefined period of time. Your trial period will be 3 months.