Leader of the Experimental Operations Support Group (340)

Pracovní nabídka

The Technology Division at ELI Beamlines is looking for a Leader of the Experimental Operations Support Group. The team provides first-line (Tier 1) operational support for laser systems and experimental technologies, covering control-system hardware and software, data services, urgent IT/OT issues and safety systems. The successful candidate will lead the team, coordinate operational support activities and contribute to improving troubleshooting procedures and service quality.

What you will do:

· Leading and coordinating the team providing Tier 1 operational support for laser systems and experimental technologies

· Coordinating incident response, including initial diagnosis, troubleshooting, service restoration and escalation to specialist teams

· Organising daily workloads and prioritising tasks according to operational needs

· Developing and maintaining support procedures, troubleshooting guides, checklists and incident documentation

· Ensuring operational knowledge is shared with development and maintenance teams to improve troubleshooting practices

· Coordinating software and service testing and operational validation with relevant technical teams

· Monitoring recurring issues and contributing to continuous improvement of operational support services

· Ensuring compliance with operational and safety procedures

What we expect:

· Completed secondary school education; technical or university education is an advantage

· Practical understanding of control-system hardware and software, networks, IT/OT systems or industrial technologies

· Proven experience in technical or operational support of complex systems, preferably in research infrastructure or large-scale experimental facilities

· Ability to analyse technical problems, prioritise incidents and coordinate their resolution

· Good organisational and communication skills

· Fluent spoken and written English

· Experience coordinating or managing a technical support or operations team is an advantage

· Experience with incident management, ticketing systems, knowledge management or service improvement is an advantage

· Experience preparing technical procedures and troubleshooting documentation is an advantage

· Familiarity with laser technology, experimental systems, industrial automation or safety systems is an advantage

In return we provide you with:

· An attractive remuneration package suited to the candidate’s education and experience

· A stimulating and diverse environment in a cutting-edge international research facility in Dolní Břežany, just outside Prague, with excellent public transport connections

· A friendly workplace that makes a positive impact on society

· Opportunities for professional growth and skill development

· Full-time employment

· Flexible working hours and home office

· 5 weeks of holidays and 6 days of personal leave

· Meal allowance, pension contribution, Resaver pension fund and other benefits