Ingersoll Rand
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Introduction
Ingersoll Rand is a global market leader with a broad portfolio of innovative and mission-critical air, fluid, energy, and medical technologies. We provide services and solutions that help increase industrial productivity and efficiency worldwide. Our Brno Centre of Excellence supports the business through a wide range of functions and expertise. We are a diverse community of more than 400 colleagues, representing over 50 nationalities and speaking more than 10 languages. Join us and help make life better for all!
Job offer
About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The position of CX Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. CX Account Specialist’s primary tasks a related to first class customer support in terms of providing quotes and orders as well as supporting resolution of any issue related to the customer to cash invoice process with the relevant team.
Responsibilities
· Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
· Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
· Salesforce: Managing cases in Salesforce CRM system
· Cooperation with other departments: Active cooperation with other customer experience and other teams
· Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
· Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction
Basic Qualifications
· Communicative level of English & German
· Excellent communication skills are crucial
· PC literacy (MS Office)
· SAP/Salesforce/Oracle or other CRM system experience is an advantage
Travel & Work Arrangements/Requirements
Fully site based, flexible working, hybrid model, up to 50% home office
Key Competencies
· Communicative English & German
· Excellent communication skills
What we Offer
· Motivating salary and annual bonuses
· Meal vouchers
· Equity grant (company shares)
· Flexipass vouchers 750 CZK or Multisport Card for free
· 5 weeks of holiday, sick days, Volunteering day
· Celebrate your birthday (day off)
· Flexible working hours
· Possibility of Home Office
· Contribution to language/professional courses 6000 CZK
· Contribution to pension and life insurance
· Mobile service employee program
· Pleasant and modern working environment close to the city center
· Refreshment at the workplace for free
· Employee assistance program
· LinkedIn Learning free access
About company
Ingersoll Rand is a global market leader with a broad portfolio of innovative and mission-critical air, fluid, energy, and medical technologies.... Read more
Benefits
Educational courses, training
Meal tickets / catering allowance
Holidays 5 weeks
Sick days
Education allowance
Refreshments on workplace
Contribution to sport / culture / leisure
Cafeteria
Cell phone
Individual schedules of working hours
Corporate events
Bonuses
Flexible start/end of working hours
Notebook
Information about position
Ingersoll Rand
Secondary education or professional training with a school-leaving exam
German (Advanced), English (Advanced)
Administration, Customer service , Administration, Back office worker
Full-time work
employment contract
Employer
The saved job offer can be found under the My saved job offers button of the top right menu.
Contact details
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