Head of Reception & Facilities at UNYP

Job offer

The University of New York in Prague is seeking a proactive, organised and service-oriented Head of Reception & Facilities to oversee the daily operations of its three campus buildings.

This position combines the leadership and development of the Reception team with responsibility for facilities management, cleaning services, maintenance coordination and campus operations. The role is essential in ensuring that UNYP provides a safe, functional, professional and welcoming environment for students, faculty, staff and visitors.

We are looking for a hands-on leader who takes initiative, anticipates operational needs, resolves issues effectively and continuously improves service standards. The position requires an active presence across all campus buildings and direct involvement in daily operations, including scheduled reception shifts.

Key Responsibilities :

Reception Management & Team Leadership

• Lead, supervise and develop the Reception team, ensuring excellent customer service and professional standards.
• Manage reception schedules, daily operations and front-desk activities, including scheduled reception shifts.
• Provide coaching, training and performance feedback, supporting recruitment and onboarding when required.
• Maintain efficient reception procedures and ensure effective communication across departments.

Facilities & Campus Operations

• Conduct regular campus inspections, proactively identifying and resolving operational issues.
• Coordinate maintenance, repairs and external contractors, ensuring timely completion and quality of work.
• Oversee cleaning services and maintain consistent standards across all buildings.
• Ensure classrooms, offices and common areas are ready for daily use and university events.
• Manage operational supplies, inventories, invoices and facilities documentations

Safety, Security & Service Improvement

• Support health and safety procedures, emergency preparedness and building security.
• Coordinate alarm systems, security providers and access-related matters.
• Monitor supplier performance and ensure effective follow-up on reported issues.
• Improve operational procedures, service efficiency and the overall campus experience.

Requirements

• Experience in operations, facilities management, hospitality, office management or a similar environment.
• Proven ability to lead, motivate and develop a team.
• Strong organisational, communication and customer service skills.
• Proactive, solution-oriented approach with excellent attention to detail.
• Ability to manage multiple priorities and coordinate external service providers.
• Good administrative and digital skills.
• Professional working proficiency in English and Czech.
• Willingness to work in a hands-on role across multiple campus buildings.
• Experience in an international or educational environment, managing reception or facilities services, and knowledge of building operations and safety procedures.

What We Offer

• Full-time employment with daily use of English in multicultural international environment
• The opportunity to play a key role in the daily operations of a diverse international university.
• A collaborative, multicultural, and supportive working environment.
• Professional development and opportunities for growth in a stable company.
• Competitive salary and the opportunity to make a meaningful impact on the student and employee experience at UNYP.

Employee benefits:

• additional annual leave (5 weeks)
• meal vouchers
• free coffee, tea, and other refreshments at the workplace
• occasional work from home
• professional development opportunities
• employee events
• partner discounts
• fitness-related benefits (Multisport contribution, Form Factory access)

Start date: early 2027

If this offer interests you, please send us your structured CV in English. We look forward to meeting selected candidates in person!