Receptionist / Lobby Ambassador

Job offer

We are searching for a Lobby Ambassador to provide exceptional Front of House and Reception services. The role involves warmly welcoming visitors and clients, assisting with bookings, and ensuring meeting rooms and public areas are well-maintained. The ideal candidate has experience in a corporate or 5-star hotel reception environment, excellent customer service skills, and a professional telephone manner. Strong communication skills, the ability to stay calm under pressure, and a flexible approach are necessary. If you have a good educational background, fluent Czech and English, and an approachable personality, we encourage you to apply for this role.

What the job involves

• Cover Front of House and Reception services with our Client’s office.
• Welcome Meet and greet for all visitors and clients
• Assist with internal/External bookings as required with full meeting room accountability.
• Ensuring that all meeting rooms, services, VC, facilities, and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set-ups – including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Maintain a strong awareness of business activity & communicate all updates with regional team members.

Skills & Experience

• Experience working within a Corporate or 5* Hotel Reception environment
• Native Czech language skills
• Independent and self-managing worker
• Strong customer service skills- a great networker!
• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.
• Ability to use initiative and remain calm under pressure..
• A strong team player with the ability to multi-task & prioritize work commitments.
• Flexible approach to departmental requirements.
• Good educational background & a solid command of written & spoken English
• Good sense of humor & an approachable personality

What can you expect from us?

• Private healthcare coverage
• Financial compensation in place of meal vouchers
• Multisport card
• Four sick days
• Stability and professional growth opportunities within a global organization