IT Infrastructure Specialist

Job offer

WHAT ARE YOU GOING TO DO?

• Delivers high quality 1st/2nd line IT support to local users, ensuring uptime and reliable operation of hardware, software, devices, and network components.
• Manages installation, configuration, asset lifecycle, and maintenance of IT systems, workplace devices, and approved applications.
• Troubleshoots and resolves IT incidents, escalating to regional/global teams when required.
• Maintains accurate documentation of systems, incidents, configurations, and IT procedures.
• Supports planning, implementation and rollout of global IT projects within designated geographical scope (e.g., infrastructure upgrades, application deployments, security initiatives).
• Acts as a local focal point for global program teams, ensuring alignment with site operations, constraints, and business needs.
• Assists in projects progress tracking, reporting, testing, and user acceptance activities.
• Coordinates with cross functional teams, vendors, and Global IT PMO when required.
• Maintains regular communication with Regional IT, Global IT, and local Operations teams to ensure consistent IT service delivery.
• Supports user training on new tools, systems, and best practices and also during onboarding and offboarding processes.
• Provides clear technical updates to stakeholders and contributes to continuous service improvement.
• Performs other tasks assigned by the direct manager related to the specifics of the workplace and position.
• Follows and respects the Employer's Internal Labor Regulations and all internal procedures and rules.
• Responsible for the safety of himself / herself and that of others. Must comply with the rules for health & safety at work, as well as those for fire safety, and raise all issues relating to hazard and risk.
• Respects the applicable procedures related to environmental protection. Involved in environmental actions and actively participates in waste, energy, and paper use reduction.

WHAT ARE WE LOOKING FOR?

• University Degree – Bachelor/BSc in a technical field as Computer Science
• Fluent in English and in Czech
• Strong knowledge of Windows OS, Active Directory, Microsoft 365, networking, remote access tools and workplace devices.
• Understanding of cybersecurity principles, data protection and compliance practices.
• Ability to document procedures, manage tickets, and prioritize tasks effectively.
• Strong analytical and problem‑solving mindset.
• Excellent communication, customer service and collaboration abilities.
• Proactive, disciplined, and service‑oriented work approach.

WHAT DO WE HAVE TO OFFER?

Interesting, quite independent job in global organization with multiple development opportunities,
Friendly work atmosphere & market competitive package (private medical care, life insurance)