Partner Enablement Specialist

Job offer

Shoptet is the largest e-commerce platform in the CEE region, helping thousands of people turn their business dreams into reality. We support everyone from small sellers to well-known brands in succeeding in e-commerce.

Context:

We're building a leaner version of Shoptet built for expanding into new markets across Europe, one country at a time. In each new market, we'll work with a local team.blue partner who sells and supports the product to end customers. Your job: make sure that partner's support team knows how to do that, from day one.

You'll join the Knowledge and Enablement team, led by Zdeněk Svačina, working alongside Martin Sihelský, who owns our help center and knowledge base. Martin's world is knowledge - yours is enablement: turning that knowledge into training and onboarding that gets a new partner team running fast, and repeatable enough for the next country.

What awaits you:

First country is planned for early next year, and you'll likely be involved from very early on in your onboarding. There's no established process yet - you'll be one of the first to build it, and you'll get to shape it your way. Expect a fair amount of green-field work, a strong AI angle (you'll design your own workflows and tools rather than just consuming them), and direct exposure to markets across Europe.

Your agenda:

• Design and run onboarding/training for a partners' L1 support teams
• Build a repeatable onboarding framework for future markets
• Create training content and workflows using AI tools
• Contribute to a shared knowledge base with Zdeněk and Martin (Confluence + local help centers)
• Run recurring training sessions for partner support teams
• Travel occasionally for in-person onboarding sessions
• Work independently — no team to lean on, at least at first

Hiring Process

1st round: Introductory conversation with our Recruiter, Martin.

Take-home case study: Complete a practical assignment in your own time.

2nd round: Present your case study and discuss your solution with the wider team.

Who we're looking for:

• Prague based
• Excellent written and spoken English (C1) — Czech/Slovak not required
• Project management experience, comfortable setting up processes from scratch
• Training or knowledge transfer experience
• Comfortable with ambiguity and moving fast
• Strong time management and organization
• Able to say no and stay steady under stress
• Confident presenter and communicator
• Genuinely into AI — builds own workflows, not just uses chat

Nice to have:

• SaaS/e-commerce background
• Advanced, hands-on AI experience (e.g. vibe coding)

What you can expect in return:

An informal working environment where you'll have real ownership over how you build this function, right from the ground up.

We work in hybrid mode as a team. You can work from home, but we also like to meet up occasionally in our nice offices at Port7 in Prague's Holešovice.

And of course, you can also count on:

• 5 weeks of vacation, 4 extra days off for anything you like, and 100% salary top-up during sick leave or when caring for a family member.
• A Multisport contribution, a meal allowance, and a bonus for referring a new colleague.
• A discounted Shoptet plan for your own e-shop.
• A budget for your own education, English courses, and access to our internal learning programs like "Masterclass" or the "Management Academy"
• A computer of your choice (Mac or Windows) and a favorable mobile plan for you and your family.
• We genuinely care about our employees' mental health and offer up to 6 therapy sessions a year.
• New offices in Holešovice, a bike-friendly setup, a steady supply of coffee from Nordbeans, fruit, vegetables, and other healthy snacks.
• Great community events: team dinners, birthdays, company beers, and team buildings.