IT Technik

Job offer

This is a great opportunity for those who work as an IT Technician or Infrastructure Technician, L1 or L2 Computer Support Technician, as well as Area Service Technician, IT Support Technician or as a Service Analyst. You'll be part of a creative group that will work together on challenging tasks to deliver the best user experience for our customers.

Working on-site in Prague, Monday to Friday from 8:00 am to 4:00 pm.

Basic Requirements:

• Support with installation, troubleshooting, and setup of desktops, printers, laptops, and other hardware issues of computer peripherals.
• Experience in supporting and repairing your PC, including basic Windows operating system management.
• Providing IT infrastructure support, which includes hardware, software, operating system troubleshooting and troubleshooting without affecting hardware warranty breaches or as required by the customer's security requirements.
• 'Smart Hand' support for peripheral and network hardware
• Working with the corporate LAN and setting up the WAN concept.
• Knowledge of TCP/IP networks.

Skills and experience:

• 3+ years' experience providing technical support up to the executive management level.
• Ability to solve system and network problems using the deductive reasoning skills of the 'Smart Hands' capability.
• Good written and oral communication and skills with people, clients and management.
• Be able to recognize the ITIL Process of Incident, Change, Problem, Service Request and related activities such as reserve and inventory management.
• Knowledge of Active Directory.
• Fluent in Czech and English.
• Knowledge and experience in using software and operating systems using tools.
• Good knowledge of wireless networks.
• Windows OS and Microsoft 365 troubleshooting experience.

Benefits:

• Meal tickets
• Continuous training and access to our ESP Learning Platform with pathways to certification.

Why join us:

Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
Diverse Team: Work in a global, innovative environment.
Impactful Role: Keep businesses running smoothly with your IT expertise.
Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who are we:

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?