Médecins Sans Frontières: General Manager of MSF Shared IT Services - Remote

Job offer

Shape the Future of Humanitarian IT. Join MSF Shared IT Services as a General Manager and become a part of the worldwide movement Doctors Without Borders (Médecins Sans Frontières)!

The humanitarian and medical organisation, Doctors without borders, opened a Shared IT Services (SITS) in Prague, Czechia, in 2019. This centre provides IT support to all interested parties around the world – people sent to missions, operating centres, sections and branch offices. Its core mission is to streamline global IT delivery across the international MSF movement—maximizing efficiency, eliminating duplicated efforts, and elevating the quality of shared technology support.

General Manager (m/f/d)

As the General Manager, you will hold overall accountability for the strategic direction, financial stewardship, performance, and long-term sustainability of SITS. You will have a rare executive opportunity to directly influence the global IT strategy of one of the world's most respected humanitarian organizations. Working in close alignment with the Information Systems Management (ISM) Platform, you will translate a global vision into concrete action plans that ensure our shared services are secure, compliant, cost-effective, and fully geared toward saving lives in crisis zones.

While you drive high-level strategy, governance, and stakeholder trust, day-to-day operational oversight is delegated to your Deputy General Manager and a dedicated Management Team of SITS.

Although SITS is based in Prague, the role can be executed remotely within +/- 2 hours time difference from CET zone. Work in a highly collaborative, international environment where your daily decisions contribute directly to supporting medical teams on the front lines.

Key Responsibilities

• Strategic Leadership & Governance: Have direct influence on MSF’s global IT strategy. Co-create and implement the multi-year SITS Strategic Framework (2026–2031) aligned with aligned with MSF’s ICT vision, ITIL v4 best practices, and ISO/IEC 27001 standards. Evolve mechanisms to measure and report clear benefits realized for the MSF movement.

• Financial & Performance Stewardship: Define and deliver annual objectives, milestones, and KPIs against budget. Report regularly to the SITS Board on risks, outcomes, and end-of-year achievements.

• Risk & Compliance Oversight: Manage risk classification and mitigation models. Ensure the organization is continuously aligned with critical regulatory standards, including data protection, data privacy, the Czech Cybersecurity Act (NIS2), and the AI Act.

• Stakeholder Management: Act as a critical partner to IT Directors worldwide, the International Information Systems Coordinator (IISC), and General Directors. Build profound trust across a highly distributed, complex, multi-entity international environment.

• Workforce Inspiration: Lead, inspire, and develop a multicultural, geographically dispersed workforce, championing MSF values and fostering a culture of collaboration and purpose.

What We Are Looking For

Professional Requirements:

• Senior Technology Leadership: Proven executive experience leading IT, digital services, shared service centers, or technology-driven organizations.
• Strategic Mastery: Strong track record in strategic planning, complex governance, and service delivery frameworks (e.g. ITIL).
• Financial & Risk Acumen: Robust experience in budgeting, financial oversight, information security, and global regulatory compliance (GDPR, NIS2, AI Act).
• Stakeholder Management: Exceptional communication skills with the ability to bridge the gap between technical teams and non-technical, senior humanitarian leaders.
• Technical Advantage: Experience managing a shared Microsoft 365 tenant across a globally distributed organization is a major plus.
• Sector Familiarity: Prior experience in non-profit, NGO, or humanitarian sectors is highly advantageous.
• Language: Native or fluent command of English is required; additional languages are a plus.

Personal Attributes:

• Deep personal commitment to MSF’s humanitarian mission, values, and principles.
• Ability to travel frequently for international meetings and occasional field project visits.
• A collaborative mindset capable of building consensus in an international, multi-entity ecosystem.

Benefit package is a subject to a specific country of location of the candidate, more information will be provided of course.