Customer Experience Lead

Job offer

Location: Brno, Czech Republic

Language: English required

About the role

We’re looking for a Customer Experience Lead who will take ownership of our post-sales customer journey and elevate it to the next level.

This is not a traditional support role.

This is a cross-functional position where you will design and optimize how thousands of customers experience Forscope after the deal is closed.

Your mission?

Make our customer experience seamless, fast, innovative, and exceptional, powered by smart processes and automation.

What you’ll be doing

• Own and continuously improve the end-to-end post-sales customer experience (from delivery to support)
• Design and optimize customer support and operational processes, including the administrative backbone behind them
• Drive automation and digitalization of our processes
• Identify gaps, friction points, and inefficiencies across the customer journey and fix them
• Step in where automation fails and ensure smooth resolution of complex cases
• Be part of Operations team and collaborate closely with Product, Sales, and Marketing to align the experience across the entire customer lifecycle
• Turn customer insights into systematic improvements, not one-off fixes

What we’re looking for

• Experience in Process Optimization, Operations, or Customer Experience / Customer Success
• Ability to bring structure and clarity into operational and administrative processes
• Analytical thinking - you don’t just solve problems, you identify patterns
• Comfortable working in a tech-driven environment (IT/licensing knowledge is a plus, not a must)

What makes this role exciting

• You will shape how thousands of customers experience Forscope
• High level of ownership and autonomy
• Real impact across multiple departments, not a siloed role
• A chance to build and innovate systems, not just maintain them
• Combination of strategy + execution + operational

About Forscope

Forscope is one of the fastest-growing software companies in Europe, specializing in the distribution of IT solutions and software licenses for businesses of all sizes.

We operate internationally across multiple markets and help companies optimize their software costs while staying fully compliant and efficient.

Our growth is driven by a strong focus on innovation, efficiency, and customer value.

Why join us

• Competitive compensation with a share in the company's overall margin
• A dynamic, international work environment
• A chance to be part of a company reshaping how software is distributed
• Real opportunity to build things from scratch and make a lasting impact
• Continuous learning and room to grow