O2C Credit Collection Specialist - Portuguese

Job offer

In this role, you will be responsible for managing customer accounts receivable and supporting timely cash collection while maintaining strong relationships with customers and internal stakeholders. You will act as a primary point of contact for customers and sales teams, helping to resolve billing questions, purchase order discrepancies, and payment issues. By assessing the creditworthiness of new and existing customers and proactively addressing overdue balances, you will play a key role in minimizing financial risk and supporting the company’s cash flow and overall financial health.

Learn more about our Prague center here: www.envistaprague.com

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Main Tasks:

• Perform daily collection activities and be responsible for monitoring overdue payments from customers.
• Daily collection activities can be telephone calls, emails, sending reminders and statements.
• Approaching customers daily to build up the relationship.
• Responsible for maintaining the sub ledger of their region.
• Maintain accurate and up to date customer details and account records.
• Review and approve customer’s hold releases.
• Drives necessary actions to improve DSO and bad debt percentages.
• In cooperation with Sales Managers and Sales reps and CS discuss the status and new orders of our customers.
• Prepare collection arrangement.
• Responsible for adjustments, handle queries and resolve problems within company guidelines and policy.
• On an ad- hoc basis the employee may be asked to perform tasks not listed here.

Critical Knowledge and Qualifications:

• College level (MBO) education in Finance, Accounting or Business or bachelor equivalent education.
• Credit collection qualification desirable.
• Computer Skills (Office, Oracle/SAP, Outlook).

Critical Skills/technical know-how:

• Fluent in English plus native Portuguese speaker (C1 level), Spanish as a second language highly preferred.
• Previous experience with credit & rebill process and credit notes allocation.
• Customers accounts reconciliation.
• Skilled in using Excel.
• Knowledge of SAP or Oracle desirable.
• Knowledge of credit collections process and use of collection automation tools desirable.
• Aptitude for customer orientated and service minded approach.
• Collaborative and team orientated approach.

Critical Experience:

• 2-3 years’ experience in similar customer focused roles.
• Shared service center experience preferably in a multinational corporate environment.