Customer Care Associate with German or Italian - Sensitech

Job offer

About the role:

The Customer Care Associate acts as the central liaison between customers and internal departments - a key connector ensuring a smooth customer experience from onboarding through post-sales support. Like the “spin in a web,” this role coordinates across multiple departments, balancing customer’s needs with our internal process to deliver efficient and professional service. The role aligns with the company’s overall goals, such as ensuring on-time delivery, maintaining a high Net Promoter Score (NPS), and continuously improving customer satisfaction and operational excellence.

Requirements:

- University degree in Business or related field.
- Minimum of 5 years’ experience in customer relationship and customer operations role with progressive responsibilities.
- Experience with Quality Management Systems.
- Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts.
- Proven ability to influence and interact with all levels of organization.
- Advanced English + Advanced German or Italian, any other EU language as an advantage.

Responsibilities:

- Act as the main liaison between customers and internal departments (Sales, Supply Chain, Operations, and Finance) to ensure seamless communication and support on matters such as pricing updates, inventory, logistics, order planning, credit management, and payments.
- Manage tickets and cases through Salesforce, ensuring timely resolution according to defined milestones.
- Serve as the primary customer contact, managing inquiries, various requests (related to product, software and more), and follow-up actions with professionalism and accuracy.
- Maintain ERP data, including price lists, customer accounts, part codes.
- Onboarding Customers on E-Commerce Platform including account management.
- Process customer orders in ERP system.
- Handle complaints, returns (RMA), and other post-sales service activities.
- Create OSR (Order Special Requirement) and PKG (Packaging) documentation.
- Support sustainability initiatives, including takeback programs.
- Coordinates and participates in training of new employees.
- Complete projects with little supervision and/or direction.
 

Our commitment to you:

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!