Technical Account Manager

Job offer

Mitsubishi Electric Iconics Digital Solutions, headquartered in Foxborough, Massachusetts, is a global leader in industrial automation, smart and sustainable buildings, and digitalization software. Our advanced HMI, SCADA, and Smart Building solutions enable businesses to visualize, monitor, and optimize their most critical assets and spaces. With installations in over 100 countries and adoption by more than 70% of Global 500 companies, we drive operational efficiency and continuous improvement across industrial manufacturing, infrastructure, and built environment sectors. Backed by cutting-edge technology and deep industry expertise, we deliver flexible, scalable, and high-performance software solutions. As a testament to our excellence, Mitsubishi Electric Iconics Digital Solutions has been recognized as a seven-time winner of the Microsoft Partner of the Year award.

We are looking for a TECHNICAL ACCOUNT MANAGER (TAM) to join our Customer Success team to support and grow our customer base across Europe. This role combines technical understanding of our solutions with strong customer relationship and coordination skills. The TAM will ensure customers receive ongoing value from their deployed systems, drive adoption of new features, support release readiness, and help stabilize key accounts.

TAM will be based in our Pilsen office, working closely with Product, Engineering, QA, Cloud Ops, and regional Sales. The role includes regular travel (30-40%) to the UK to support high‑touch SaaS customers while also serving a broad set of European accounts and partners.

PRIMARY JOB RESPONSIBILITIES

• Primary technical point of contact and trusted advisor for European customers, providing expert guidance on the Mitsubishi Electric Software portfolio to ensure maximum value realization.
• Drive product adoption and release readiness by conducting proactive sessions on roadmaps, new features, and best practices tailored to customer environments.
• Own the end-to-end coordination of SaaS customer upgrades, managing everything from stakeholder alignment and communication to post-upgrade validation.
• Cultivate long-term customer relationships through regular virtual and onsite touchpoints, business reviews, and proactive account health monitoring.
• Facilitate cross-functional collaboration by escalating technical issues to internal teams and contributing customer insights to improve documentation and deployment processes.
• Support partner enablement and business growth by establishing recurring touchpoints with distributors and identifying expansion opportunities in collaboration with Sales.
• Travel Requirements up to 30-40% (primarily to the UK).

SKILLS & QUALIFICATIONS

• Proven experience in customer-facing technical roles such as Technical Key Account, TAM, Consultant, or Implementation Specialist
• Strong understanding of enterprise software, SaaS, integrations, and configuration workflows
• Ability to translate complex technical concepts into customer-friendly guidance while building strong relationships
• Expertise in managing multiple stakeholders across both business and engineering teams
• Proficiency in English with a willingness to travel regularly across Europe
• Outstanding organizational skills and high attention to detail
• Preferred experience with IoT platforms, building management, or enterprise systems integration
• Preferred background in working with implementation partners and system integrators
• Familiarity with release management, testing cycles, troubleshooting, and hybrid cloud architectures
• Bachelor’s degree in Computer Science or a related technical field preferred