Consumer Care and Vendor Management Specialist for CZ, SK and HU

Job offer

💡 Do you enjoy turning customer feedback into action and ensuring service excellence across markets?

🌍 Join our European Shared Service Centre in Prague and help shape the after-sales experience for Philips TVs & Audio products across Czech Republic, Slovakia, and Hungary.

🤝 If you’re passionate about customer satisfaction, managing service partners, and driving improvement — this role could be the perfect fit for you.

What we offer:

• Permanent contract with a 3-month probation period

• Salary combined with a quarterly bonus scheme

• Additional time off: 26 days of holidays + 4 sick days per year

• Hybrid work model: 3 days in the office & 2 days of home office per week

• Opportunity to work from abroad – up to 1 month per year

• Flexible working hours

• Public transport allowance

• Multisport card

• Meal allowance

• Employee discounts for Philips products

• Company laptop + mobile phone with unlimited calls and SMS for work and private use

• Regular team-building activities and company events

• Friendly, international atmosphere
  

What the role is about:

As a Consumer Care and Vendor Management Specialist, you will play a key role in delivering best-in-class after-sales service and customer satisfaction across three Central European markets. Working closely with the local sales teams, retailers, and Consumer Care organization, you will ensure smooth integration between commercial needs and service delivery.

Based in the European Shared Service Centre in Prague, you will also oversee partnerships with outsourced service and repair providers, ensuring optimal performance, cost control, and operational excellence.

This role offers a unique opportunity to combine customer focus, analytical thinking, and process management in a truly international environment.

What you will do

Consumer Care Management

• Act as the main interface between sales, retail partners, and the Consumer Care organization for the Czech Republic, Slovakia, and Hungary

• Represent the “voice of the customer” — handle escalations and align local service operations with business goals

• Manage trade and commercial returns operations to support sales and marketing initiatives.

• Support the implementation of service strategies, warranty, and return policies

• Collaborate with Global Consumer Care on new service models and policy rollouts

• Track product and market developments affecting service demand and performance

Vendor and Back-End Management

• Manage relationships with service and repair partners, ensuring achievement of key performance indicators (NPS, turnaround time, cost targets)

• Analyze and drive cost efficiency through continuous improvement of repair processes and partner operations

• Perform regular audits, reviews, and support technical and quality escalations

• Oversee logistics and subcontractor processes related to after-sales service

• Approve non-standard exchanges, scraps, and credit notes within the agreed policy

What you need to succeed

Education and Experience

• Bachelor’s degree in Business Administration, Engineering, or equivalent experience

• 3–5 years of experience in Consumer Care, After-Sales, or related roles within the Consumer Electronics industry

• Previous experience in vendor or service partner management is essential

• Strong understanding of trade and retail operations in CZ, SK, and HU markets

Skills and Competencies

• Excellent communication and negotiation skills

• Analytical, structured, and self-driven with strong problem-solving abilities

• Results-oriented mindset with a proactive approach

• Proficiency in MS Office tools

• Fluent in English; Czech, Slovak, or Hungarian is a strong advantage

• Dynamic, energetic, and collaborative team player

• Resilience and ability to work in a fast-paced environment

Ready for Your Next Step?

If you are passionate about improving customer satisfaction, building strong vendor partnerships, and driving service excellence, we’d love to hear from you.

Apply now and join TP Vision in shaping the future of Philips-branded TVs and audio products across Europe.