Customer care specialist

Job offer

Main Mission:

Support the sales and client service team in executing orders, managing project administration, and basic client communication.

Key Responsibilities:

• Enter quotations, purchase orders, and forecasts into the ERP system.
• Handle schedule or deadline change requests based on customer demands.
• Communicate with clients regarding daily operations (emails, status updates, brief checking).

Core Leadership Competencies:

• Record, control, and distribute Request for Quote (RfQ) documentation.
• Submit proposals for production capacity review (change management process).
• Communicate with the planning department.
• Handle customer questions internally and provide responses.
• Receive RfQs for new or modified products.
• Issue RMA numbers.
• Monitor repair cost estimation process.
• Generate quotations.

Skills / Experience Required:

• Strong organizational and communication skills.
• Ability to work accurately and independently.
• Attention to detail and reliability.
• Proficiency in MS Office (especially Excel and PowerPoint).
• Experience with ERP systems (SAP is an advantage).
• English proficiency (minimum B2 - reading and writing emails).
• Czech Language proficiency (minimum C1 - communication with operations)

Why Meopta?

Because Meopta is more than just an employer.
It’s a part of Přerov - a tradition that generations of people are rightfully proud of, and a brand recognized around the world.

Here, honest Moravian craftsmanship meets cutting‑edge technologies and international projects. We build on decades of expertise while continuously looking ahead.

What will you find with us?

💛 Stability you can rely on
We are part of the strong international Carlyle Group while remaining firmly rooted in Přerov. We offer a reduced working schedule of 7.5 hours per day, annual salary increases, and an annual bonus equivalent to a 13th salary based on company performance.

💛 Respect for your time
5 weeks of vacation, flexible working hours for non-production roles, and the option of home office or part-time work where the role allows.

💛 Support for you and your family
Pension contribution (CZK 1,000 per month, increasing to CZK 1,200 after 5 years), a childcare group for employees’ children up to 3 years old, and contributions from the Paul Rausnitz Fund for camps, ski courses, and sports activities. Plus, a FREE 1-month Multisport card!

💛 Great food right at work
Subsidized premium meals – a healthy buffet and a wide selection of dishes, including vegetarian options.

💛 Access your salary anytime with ADVANTO
Advanto is an employee benefit that lets you withdraw part of your earned salary anytime during the month via a simple app. The remaining balance is paid at the end of the month as usual.

💛 Rewards for bringing in great people
Referral bonus of up to CZK 50,000 for recommending a new colleague.

💛 Opportunities to grow
Modern learning programs and exciting projects in international teams.

💛 A community that sticks together
We support the local region and engage in volunteering activities – because we care about where and with whom we work and live.