Manager Complaint Vigilance

Job offer

The Manager, Complaint Vigilance is responsible for the execution and oversight of complaint vigilance and supporting day-to-day activities for complaint management for the EMEA region and globally (as needed) including but not limited to:

Key Responsibilities

• Develop and implement strategies for managing complaints and vigilance activities in alignment with regulatory requirement
• Lead a team to investigate and resolve product quality complaints effectively and efficiently
• Analyze complaint data to identify trends and areas for improvement in product quality and customer satisfaction
• Develop and implement strategies to improve complaint handling processes
• Collaborate with cross-functional teams to ensure timely and appropriate responses to complaints
• Provide guidance and training to staff on complaint handling procedures and best practices
• Lead and oversee the development of innovative strategies to enhance the existing complaint processing system
• Implement advanced systems for analyzing and predicting trends in product quality complaints
• Collaborate with regulatory authorities, quality control systems, and external auditors to ensure quality and best practices
• Direct the resolution of complaints for all products, while ensuring adherence to regulatory standards

Required Qualifications

• Minimum 8 years of experience in complaint management or related field
• 2-3 years of leadership experience
• Bachelor’s Degree in Science/Engineering or a related discipline
• Strong knowledge of regulatory requirements related to complaint handling and vigilance
• Excellent communication and interpersonal skills to effectively interact with stakeholders
• Proven leadership abilities to manage a team and drive results in a fast-paced environment
• Expertise in product quality complaint management systems is a must
• Proven track record of leading cross-functional teams and driving business growth
• Strong analytical skills to interpret complex business data and make informed decisions
• Ability to influence decision-making at executive levels both internally and externally
• Demonstrated leadership in navigating through ambiguity, conflict, and complexity
• Language Requirement: Local and English (effectively writing & speaking)

What is in it for you

Employee Benefits:

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Home Office possibilities and working from anywhere (up to 30 days/year)
• Pension Insurance
• Learning & Development Opportunities
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Public transportation allowance
• Employee Resource Groups

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruit, focus rooms

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.