Technical Application & Service Specialist (f/d/m)

Job offer

Become part of the James Hardie Europe GmbH success story. Your Partner in Growth.

We are the global market leader in fiber gypsum and fiber cement solutions with the fermacell® and James Hardie brands. With our ground-breaking innovations we change the way Europe builds. We are setting new standards in areas such as lean manufacturing, demand creation and implementing our push-pull strategy. Every day, our fantastic team combines the creative spirit of a start-up with the power of a global market leader.

We specifically promote the personal and professional development of our employees - through individual training and exciting projects. It's not just the company that grows with us, but also each individual in the team.

To strengthen our team, we are looking for a Technical Application & Service Specialist (f/d/m) in full-time and permanent based in our Czech Office in Prague, reporting into European Headquarters in Germany.

We are looking for a Specialist who will take operational ownership of our European digital installation planning tool. In this role, you will primarily work within the tool to create high quality, standardized installation plans that support and relieve sales teams across Europe. You will report directly to the Headquarter and play a key role in ensuring a smooth, efficient, and consistent planning process.

Description:

Operational planning work (approx. 70%)

• Creating installation plans for our flooring product range using a digital planning tool for various European markets and their customers.

Central service point for installation plans

• Receiving and handling plan requests from European sales teams; delivering accurate, timely results.

Tool ownership & continuous improvement

• Identifying improvement opportunities, providing feedback on User Experience, functionality, and testing new tool versions in collaboration with Marketing, Technical department and external partners.

Quality assurance & standardization

• Ensuring consistently high plan quality, defining process standards, and developing clear guidelines for internal stakeholders and markets.

Training & support

• Assisting colleagues across Europe in understanding and using the planning tool; answering basic technical questions related to the tool.

Profile

Technical affinity

• Training or studies in construction, architecture, interior design, technical drawing, marketing technology, or a comparable field. Experience with planning tools or CAD software is a plus.

Accurate & structured working style

• You can quickly grasp technical requirements and translate them into precise, pragmatic planning outputs.

Service and solution-oriented

• You enjoy supporting colleagues across Europe and delivering reliable, high-quality results.

Communication skills

• Confident communication in English; additional European languages are an advantage.

Proactive mindset

• You are curious, eager to learn, and motivated to continuously improve our planning processes and digital tool.

Offer

Future potential

• As one of the first dedicated specialists in this function, you will help shape how we work with the planning tool from a central point of view. A potential expansion of the function (e.g., a second role) is possible, depending on business needs.