=STARLUX Airlines= Customer Service Specialist

Job offer

Ready to launch a premium boutique airline in the heart of Europe?

🌟STARLUX Airlines is not just another carrier; we are a detail-oriented, luxury-focused airline from Taiwan with a mission to redefine global travel. As we prepare to touch down in Prague, we are looking for an Airport Agent who is ready to build our airport footprint from the ground up. Check out the position below to see if this role is a good fit for you, join us and let's make a real impact💫

How You'll Contribute

1. Work independently on all aspects of customer service related tasks, including but not limited to reservation and ticketing, customer service/complaints, loyalty program, and Company products and service inquiries.
2. Attend Company arranged customer service training and pass all qualification assessments.
3. Submit weekly station reports, including Ad-hoc waivers and STPC summaries; ensure safekeeping, control and proper use of accountable documents; work closely with the Company's Sales Team, Marketing Team and Airport Office to generate outstanding customer service.
4. Assist with the setting up and testing of customer service lines and related systems and services.
5. Perform other duties as assigned by immediate manager.

What Makes You a Great Fit

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, while delivering professional support services.
2. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.
3. Proficient in Microsoft Office tools, including Word, Excel and PowerPoint.
4. Possess the legal right to work in the Czech Republic.

What you can expect from us

1. A laptop and all the gear you need to do your best work.
2. A friendly and open environment where great communication comes naturally.
3. Daily meal allowance to keep you energized.
4. Transportation subsidy to make your commute easier.
5. 25 days of annual leave so you can truly recharge.
6. 5 Sick days to ensure you have time to rest and recover when needed.
7. Employee flight ticket to support your travel adventures!

It's what else matters

1. Language: Good command of Czech and proficient in English.
2. Education: Bachelor's degree and above in aviation, or equivalent experience is preferred.
3. Work Experience: Minimum two years’ experience in the travel industry, focusing on customer service or reservation and ticketing.

💺Getting even more curious about our company? 🛫

Hop over to Facebook, Instagram, or YouTube and search for "STARLUX Airlines"! And if you’d like to gain a deeper understanding of this position, we invite you to submit your resume and meet with us in person!