Operations Administrator
International SOS
The saved job offer can be found under the My saved job offers button of the top right menu.
Teď už stačí jen odpovědět.
Introduction
At International SOS, protecting people is at the heart of everything we do. With more than 13,000 employees across 1,000 locations in 90 countries, we’re the world’s leading medical and security services company.
Founded on the principle of putting patients first, we’ve grown into a global network powered by 89.000 providers - all dedicated to keeping our clients safe, healthy, and supported wherever they are in the world.
Day and night, our teams work to assess risks, provide expert advice, and deliver hands-on assistance in the most challenging situations. Whether it’s medical care, security support, or logistical solutions, we combine local expertise with global reach to ensure travelers and organizations can operate with confidence, no matter the circumstances.
Job offer
Operations Administrator
Join our TRICARE team in Prague and help us deliver high-quality support to beneficiaries across the TRICARE Overseas Program. This role is ideal for someone who enjoys administrative work, communicates clearly, and thrives in a fast-paced service environment.
About the Role
As an Operations Administrator, you will ensure timely handling of eligibility checks, benefit reviews, authorizations, and provider appointments. You’ll work with our Case management system) and source appropriate healthcare providers to make sure our members receive the care they need—quickly and with empathy.
You will be part of a supportive, international team and report to the TRICARE PRIME Team Leader.
What You Will Do
- Act as the first point of contact for new and existing authorizations
- Process authorizations in line with contractual requirements
- Use our case management systems efficiently (incl. strong typing skills)
- Source healthcare providers using our internal database
- Always maintain strict confidentiality
- Participate in team meetings and support with additional tasks as needed
What You Bring
Skills & Experience
- Previous administrative and/or customer service experience
- Strong attention to detail and ability to retrieve information quickly
- Excellent communication skills and a professional approach
- Ability to follow procedures and work cooperatively with colleagues
- Good time management, prioritization, and ability to work under pressure
- Proficiency in MS Office
Qualifications
- High school diploma or equivalent
Languages
- Excellent written and spoken English
What we offer
- International environment and meaningful work supporting global beneficiaries
- Friendly team and structured onboarding
- 5 weeks of holiday + 5 personal time off days
- Meal allowance, pension contribution, benefit card, Multisport, and more
- Modern offices in Prague - Anděl
- Permanent contract with competitive compensation
Please submit your CV in English.
You must have a valid work and residence permit for the Czech Republic.
Benefits
Meal tickets / catering allowance
Holidays 5 weeks
Sick days
Contributions to the pension / life insurance
Contribution to sport / culture / leisure
Information about position
International SOS
Secondary education or professional training with a school-leaving exam
English (Advanced)
Administration, Customer service , Administration, Back office worker, Data entry / Information processor, Call Centre Operator
Full-time work
Permanent
employment contract
Employer
The saved job offer can be found under the My saved job offers button of the top right menu.
Teď už stačí jen odpovědět.
We will send you similar offers