CRM Implementation Specialist

Job offer

Required skills:

• 2+ years of hands-on CRM implementation experience in medium organizations.
• Proven experience scaling CRM systems within a holding or multi-entity structure.
• Experience working with systems serving 500+ users.
• Strong understanding of business systems architecture, sales and marketing processes, and customer lifecycle management.
• Project management experience: task definition, timeline control, cross-functional coordination.
• English and Russian proficiency at Upper-Intermediate level or higher.
• Strong documentation skills, including policy writing, process documentation, and training materials.

Responsibilities:

• Analyze existing CRM systems within the group, assess their efficiency, architecture, and alignment with business processes.
• Develop recommendations on whether to unify on an existing system or select and implement a new CRM platform.
• Lead the full lifecycle CRM implementation for a distributed, multi-entity structure from system selection to go-live and scaling.
• Configure CRM business processes: sales pipelines, automation, roles, and access rights.
• Integrate CRM with internal and external systems, including ERP, payment services, marketing tools, and BI platforms.
• Coordinate cross-functional stakeholders (Sales, Marketing, Finance, Support) and establish unified operational standards.
• Manage external vendors, oversee implementation timelines, enhancements, and project budgets.
• Ensure accurate data migration, data integrity, and ongoing data quality management.
• Train users (up to ~1,000 employees), develop documentation, internal guidelines, and usage standards.
• Monitor CRM performance, optimize processes and automation to improve efficiency and adoption.

Сompanу offer:

• Competitive compensation.
• 20 working days of paid annual leave.
• Long-term remote collaboration.
• Service agreement (contract-based cooperation).
• Opportunity to participate in international projects within a fast-growing iGaming group.