Customer Service Assistant with German & Polish

Job offer

Customer Service Assistant with German & Polish

• Location: Český Těšín, Czech Republic
• Company: Tensar International, s.r.o.
• Start: Immediate

Who We Are

At Tensar, we are proud to be global leaders in innovative ground stabilisation and soil reinforcement solutions. Our products shape infrastructure projects across the world, helping customers build smarter, stronger, and more sustainably.

We are now expanding our Customer Service team in our Czech office and looking for a motivated, detail‑oriented professional who is passionate about helping customers succeed.

About the Role

As a Customer Service Assistant, you will play a key role in supporting our Commercial Operations across Continental Europe. You will be responsible for ensuring that all sales order administration — from initial enquiry to final delivery — is smooth, accurate, and customer-focused.

You'll collaborate closely with logistics, internal departments, suppliers, and customers to deliver an exceptional customer experience.

What You’ll Do

• Coordinate logistics and supply chain activities, ensuring accurate invoicing, timely dispatch, and on‑time delivery of customer orders.
• Work towards Customer Service team targets and KPIs, clearly communicating any emerging issues to customers and your Team Leader.
• Drive high customer satisfaction by recognizing the impact of your actions and adapting your approach when needed.
• Communicate confidently and promptly with internal and external stakeholders.
• Proactively identify and resolve issues to prevent customer dissatisfaction, escalating when appropriate.
• Act as the voice of the customer, using insights to support improvements across the business.
• Manage and prioritize your workload efficiently to ensure tasks are delivered on time.
• Leverage internal systems and reports to optimize your work.
• Seek out coaching and training opportunities to support your professional growth.

What You Bring

• Clear and confident communication skills across written, verbal, face‑to‑face, and email interactions.
• Strong problem-solving abilities, with an instinct for anticipating customer needs.
• At least 2 years of experience in customer service or sales support.
• Ability to stay calm under pressure and prioritize effectively.
• Self‑motivation, a positive attitude, and strong commercial awareness.
• Ability to work collaboratively with cross‑functional teams.

Education & Required Skills

• Vocational education or certification, ideally in a Business discipline.
• Strong IT skills, including Microsoft Office and general data management tools.
• SAP experience is an advantage, not a requirement.
• Polish and English language skills are essential; German is a plus.

Some of the Vast Rewards of Working Here

• Full support and career development resources to help you expand your skills, grow your expertise, and maximize your potential.
• A diverse and inclusive culture where you truly belong and are empowered to share your ideas and make an impact.
• A generous Total Rewards Plan, including financial & wealth benefits, work/life balance programs, and career‑focused perks.

Why Join Us?

By joining Tensar you’ll become part of an innovative global company where your voice matters and your growth is a priority. You’ll work in a supportive environment, collaborate with great people, and help deliver solutions that shape the world around us.

📧 Please send your CV in English.
🌐 To learn more about the company, please visit our website: www.tensarinternational.com