RESERVATION & BACK OFFICE MANAGER - ZANZIBAR

Job offer

RESERVATION & BACK OFFICE MANAGER - ZANZIBAR

Dream job in Zanzibar for someone who loves hospitality, structure, and responsibility.

We are looking for a Reservation & Back Office Manager who wants to become part of one of the best-rated luxury resorts in the world and is ready for a meaningful career step in an international environment.

Who we are
Tulia Zanzibar Unique Beach Resort is a small luxury romantic 5-star boutique resort with only 16 private villas and bungalows.

Over the past 10 years, we have become one of the highest-rated resorts on Zanzibar, known for exceptional service and a highly personal guest experience.

Awarded by the World Luxury Hotel Awards as Best Luxury Romantic Beach Resort in the Africa.

We believe that true luxury is not about marble or gold - it is about people, care, and unforgettable experiences.

Why this job is unique

• Work in a top-rated 5-star boutique resort (16 villas only)
• Be part of a small European management team
• Have a direct impact on guest experience and hotel performance
• Live and work in a unique tropical environment
• Your work will be visible and meaningful every single day

About the role
This is a key position in the hotel.

Reservations are the first contact with our guests and partners, and therefore one of the most important parts of our business.

You will also be responsible for back office operations, helping to keep the hotel running smoothly and efficiently.

This is not a typical 9-5 job. We are looking for someone who is highly organized, detail-oriented, able to take responsibility, and ready to work under pressure when needed.

Your responsibilities

Reservations & Client Communication

• Handling reservations and client communication
• Managing hotel availability
• Communication with partners and tour operators

Back Office & Administration

• Invoices, payments, and salary processing
• Database and system updates
• Email and phone communication
• Purchasing and supplier coordination

Operations Support

• Website updates
• Employee attendance monitoring
• Other ad hoc operational tasks

What we expect

• Excellent English (spoken & written)
• Strong communication skills
• High attention to detail and sense for organization
• Ability to prioritize and work independently
• Responsibility and ownership mindset
• Good computer skills (Word, Excel, etc.)
• Stress resistance and reliability

Advantage (not mandatory)

• Experience in reservations or hospitality
• Experience in tourism or hotel operations
• Experience with PMS systems (e.g. HotelTime)
• Experience working abroad or in Africa

What we offer

• Unique opportunity to live and work in Zanzibar
• Private accommodation (staff housing)
• Food, drinks and laundry service provided
• Salary: 2000 USD NET
• Flight ticket reimbursement (after probation period)
• Tanzanian work visa arranged
• Paid annual leave in May (hotel closed during rainy season)
• Two weeks of complimentary stay for your family
• Opportunity for growth within the company
• Access to an exclusive employee benefits package (including accommodation in partner hotels, excursions, island transportation, and other services free of charge)

Important to know

• You will be part of a small management team, where your work truly matters
• This role requires commitment, consistency, and a professional mindset

Start date
Immediately / upon agreement

Interested?
Send us your CV and a motivation letter explaining why you are the right fit for this role.