Operations Coordinator

Job offer

The Bolt Drive Operations Coordinator is responsible for efficient "Incident Resolution"—the critical moment where customer service meets risk management.

Your main purpose is to manage the workflow of vehicle damages and claims, assessing liability to drive the right customer outcome. Rather than just processing tasks, you act as the objective link between the incident report and the final resolution. Your goal is to review the facts of a damage case, apply Bolt’s policies to determine the correct next steps, and guide the customer through the resolution process.

You will balance financial recovery—ensuring Bolt is reimbursed for valid damages—with a customer-centric approach, ensuring that every interaction is professional and helpful, even when fines or fees are involved. Additionally, you will categorize these incidents to help us improve and build the logic and rules required to automate these processes, making Bolt Drive smarter and more efficient.

This is a full-time fixed-term contract employment (Maternity cover) opportunity.

About the role:

As an Operations Coordinator in Bolt Drive, you will act as the objective link between incident reports and final resolutions. You will review the facts of each damage case, apply Bolt’s policies to determine the correct next steps, and guide customers through the resolution process. You will balance financial recovery—ensuring Bolt is reimbursed for valid damages—with a customer-centric approach, ensuring every interaction is professional and helpful, even when fines or fees are involved. You will also categorize incidents to help improve our processes and contribute to building the logic and rules required to automate workflows, making Bolt Drive smarter and more efficient.

Main tasks and responsibilities:
- Monitoring and documentation of accidents and damages according to specifications.
- Processing damages and claims with insurance providers.
- Communication with customers, insurance providers and other team members regarding accidents, liability, and cost recovery.
- Execution of cost recovery processes, including the issuance of applicable fines or invoices.
- Active participation in process automation, helping to define the logic and rules needed to streamline our processes.
- Creation of reports to monitor volumes, performance, and damage trends.
- Building relationships with partners, municipalities, and other institutions where desired to support operational goals.
- Assist on further operational duties as requested.

About you:
- You have experience in Operations or Customer Service facing role.
- You are tech-savvy and experienced working with Excel, data tools and AI to spot trends.
- You are empathetic, care about people and are passionate about helping others.
- You are an excellent communicator in English and Czech.
- You are a natural problem solver and quick learner, eager to understand how systems and processes work and improve them.
- You have a very good attention to detail, are able to multitask, prioritize and focus.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!