GRANDOPTICAL - Store Operations Specialist

Job offer

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Vogue Eyewear etc., as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as GrandVision network, and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?

Join us in redefining the boundaries of what’s possible!

Your role

The Store Operations Specialist at GrandOptical (part of EssilorLuxottica group) plays a crucial role in supporting the Store Operations Manager & Director, Country Manager & Sales Director, and area Sales Managers in sales-related activities. This position is responsible for coordinating and optimizing daily in-store operations, ensuring the smooth execution of sales-related activities, and bridging communication between stores and headquarters. The goal is to empower stores to deliver exceptional customer service & experience which leads to the sales results growth.

 Main responsibilities:

• Stakeholder management: Coordinate and route sales-related topics, projects, and tasks to the appropriate stakeholders to support timely and smooth execution.
• Project coordination: Coordinate and support implementation of sales-related projects (e.g., Optical & CL VaaS, new systems and tools), including cross-functional and cross-department initiatives.
• Sales Process management: Identify opportunities to improve sales process efficiency, recommend practical enhancements, and maintain up-to-date process documentation.
• Staffing and FTE productivity: Contribute to plan setting; track and analyse staffing levels across positions and recruitment status.
• Eye Exam performance & Efficiency: Support proper setup, understand KPIs, and help create the right environment and routines to maximize efficiency and ECP utilization.
• Teleoptometry coordination: Coordinate teleoptometry activities across both banners, including scheduling, unit placement, and training logistics.
• Store support: Monitor the status of store support requests (supply management, RFH production, Real Estate / maintenance, IT, Customer Service, After-sales) and follow up as needed.
• Store communication & Engagement: Coordinate outbound communication to stores (platform, frequency, content); administer sales contests (plan, targets, conditions, communication, evaluation).
• Sales Incentive programs: Support the setup, communication, reporting, and evaluation of Sales Incentive Programs.
• General Store Ops agenda: Coordinate training plans; support asset protection; monitor shrinkage & breakage; oversee stock count tracking; check planogram quality & execution; coordinate labelling and returns processes.
• KPI assessment and trends: Review weekly and monthly sales KPIs, highlight trends and influencing factors with a focus on productivity and performance, and prepare concise summaries with recommended next steps.
• Sales administration: Coordinate Store Manager meetings; prepare weekly/ad-hoc performance analyses; support coordination meetings with ASMs.
• B2B opportunities (future scope): Assist with initial exploration of B2B opportunities to broaden market reach, if assigned.
• Executive support: Support the Country Manager / Sales Director with ad-hoc operational tasks.

Main requirements:

• Bachelor’s degree or High School Diploma in Business Administration, Business Economics, Marketing, or a related field.
• 2-3 years of experience in sales, sales support, or customer service.
• Strong analytical and communication skills.
• Excellent organizational skills.
• Retail background is essential.
• Advanced English.
• Customer Focus – Teamwork - Attention to Detail - Problem Solving- Time Management

You are the best fit if:

• You embrace simplicity, excel in change, and build trusted networks effortlessly.
• You are a relentless learner, championing innovation and unleashing the full potential of our business.
• You cultivate inclusivity, ignite collaboration, and empower others to grow and thrive.
• You own your business, make decisive moves, and wield influential communication skills. Communicate with impact.
• You champion the customer, drive conscious impact, and act with empathy and transparency.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique but have a glimpse of the benefits and perks you can have by choosing us.

• Permanent contract
• Opportunity to work for a world-leading retail chain in the optics field
• Work in an international environment, a small friendly team with overlap to 400+ people in sales chain
• Meal vouchers, 25 days of holidays, discounts on company products, Cafeteria, Life insurance, Multisport card etc.
• Home office days aligned with internal policy
• Office located in Prague 4 – Pražského povstání / later in Praha 8 Karlín
• Start 1/5/2026 or upon agreement