2nd Level Support Specialist

Job offer

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Engineer, you’d be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You’ll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in Prague.

Day-to-Day Responsibilities

• Support on Acquiring & Payments
• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and in events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in emergencies
  
  

Who Are We Looking For

People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Completed vocational training, preferably in a technical field
• 2 to 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow, Jira, Confluence and Business Objects tools and network technology is an advantage
• Resilience and flexibility
• English on professional level
  
  

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, we also offer:

• 5 weeks of holiday per year
• 3 long weekends per year (bridge days)
• Hybrid work model and flexible working hours
• 3 paid sick days
• Meal allowance CZK/workday
• Cafeteria benefit plan, 15.000 points/year
• Employer’s pension contribution up to 3% of gross monthly income (Valid after probation period)
• Online language courses
• Access to LinkedIn learning

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.