SUB-REGIONAL MANAGER – Security Services

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Role Summary:

The Sub-Regional Manager is accountable for the operational execution, compliance, and governance of security services across multiple sites within a designated subregion. This role ensures that all site-level operations meet contractual obligations, corporate standards, and regulatory requirements. The manager leads Site Supervisors in delivering consistent, high-quality services, while actively participating in governance forums and performance reviews to drive continuous improvement and strategic alignment.
Key Responsibilities:

1. Operational Execution & Oversight

• Ensure daily operational readiness across all sites, including guard force coverage, system functionality, and SOP adherence.
• Conduct site visits and operational audits to validate service delivery and compliance.
• Maintain site dossiers with updated SOPs, escalation protocols, emergency plans, and contact lists.
• Monitor and enforce roster accuracy, shift attendance, and contingency staffing plans.

2. Team Leadership & Site Supervision

• Methodic manage Site Supervisors, providing coaching, performance evaluations, and succession planning.
• Ensure timely recruitment, onboarding, and training of site-level personnel.
• Monitor turnover rates and ensure backfill of vacancies within 8 weeks.
• Promote a culture of safety, accountability, and operational excellence.

3. Incident Management & RCA/CAPA

• Lead initial response and coordination for critical incidents (e.g., workplace violence, theft, system failures).
• Ensure Site Supervisors follow escalation protocols and report incidents within required timeframes:
• Conduct preliminary investigations and support Root Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA).

4. Compliance & Audit Readiness

• Ensure all sites comply with policies, local laws, and regulatory frameworks.
• Maintain audit-ready documentation including risk assessments and training logs.
• Support internal and external audits, including subcontractor compliance reviews.

5. Business Continuity & Emergency Preparness

• Implement and maintain site-specific Business Continuity Plans (BCPs).
• Ensure emergency kits, evacuation plans, and contact lists are updated and tested quarterly.
• Coordinate and document emergency drills (e.g., lockdown, shelter-in-place, fire evacuation).

6. Vendor & Subcontractor Oversight

• Monitor subcontractor performance and ensure adherence to Minimum Security Standards.
• Validate subcontractor training, background checks, and EHS prequalification.
• Participate in annual vendor reviews and site-specific BCP testing.

7. Governance & Stakeholder Engagement

• Represent the subregion in governance forums such as Site Leadership Team (SLT), Operations Management Team (OMT), and Performance Management Reviews (PMRs).
• Deliver monthly operational summaries and contribute to Quarterly Business Reviews (QBRs).
• Collaborate with HR, Facilities, EHS, and Legal to align site-level operations with strategic goals.
• Conduct Voice of the Customer (VOC) sessions and manage stakeholder feedback loops.

8. Financial Oversight & KPI Reporting

• Support site-level budget tracking, invoice validation, and cost optimization initiatives.
• Submit monthly KPI reports including:
• Guard force compliance
• Incident response metrics
• Audit findings and closures
• Track and report on Gateway and Standard KPIs, ensuring zero tolerance thresholds are met.

What we can offer you:

• Annual bonus
• Cell phone
• Notebook
• Meal tickets / benefit cafeteria
• Flexibility/working from home
• Foreign business trips
• Self-organization of the job