L2 Application Support

Job offer

The L2 Application Support Specialist provides advanced technical support for
Merchant Boarding System.

This role acts as the escalation point for L1 support, investigates complex issues, collaborates with development and infrastructure teams, and ensures stable, reliable application performance. The position requires strong analytical skills, deep application knowledge, and the ability to communicate clearly with both technical and non-technical stakeholders.

Your Key Responsibilities:

• Handle escalated incidents and service requests from L1 support.
• Troubleshoot application issues by analysing logs, database queries, integrations, and system behaviour.
• Perform root cause analysis and propose long-term fixes or improvements.
• Collaborate with development, QA and infrastructure teams to resolve complex
• problems.
• Monitor application performance and proactively identify potential issues.
• Support application deployments, configuration changes, and release activities.
• Maintain documentation, knowledge base articles, and standard operating
• procedures.
• Assist with user training, functional questions, and minor configuration tasks.

Skills & Experience

• Experience in L2 support, application support, or similar technical role.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-service mindset.
• Strong understanding of application architectures (web, client-server, APIs).
• Ability to read and analyse logs
• Good knowledge of SQL for troubleshooting and data validation.
• Experience with ticketing systems (Jira, etc.).
• Understanding of ITIL processes (Incident, Problem, Change Management).
• English and Czech or Slovak fluently

Personal Attributes

• Proactive and detail-oriented.
• Able to work independently and in cross-functional teams.
• Calm under pressure and comfortable handling urgent issues.
• Curious and willing to dive deep into complex systems.
• Excellent prioritization skills - able to quickly identify what is urgent, what is
• important, and what can wait

What we prepared for you:

A wide range of corporate benefits:

• annual bonus 10%
• 5 weeks of holiday
• 5 additional days off, meal tickets - fully paid by the employer (129,-CZK/per worked day)
• Benefit Plus package in the amount of CZK 19,000 per year / possibility to use for health, relaxation, education or vacation /
• pension insurance contribution /2,500 CZK monthly/
• home office and flexible working time
• Soulmio – a mental health care programme
• uLékaře – a health care support)

Don´t hesitate to send us your CV!