Front Desk Agent / Recepční - Hilton Prague (PLNÝ ÚVAZEK)

Job offer

Are you passionate about delivering exceptional guest experiences? Do you thrive in a luxurious and dynamic environment? We invite you to be the welcoming face of Hilton Prague, where elegance meets unparalleled service.

At Hilton Prague, we pride ourselves on our commitment to excellence and our dedicated team. As a Front Desk Agent, you'll be an integral part of our mission to create unforgettable experiences for our guests. Whether you're launching your career in hospitality or seeking new challenges, our hotel offers the perfect blend of opportunity, luxury, and excitement.

Why would you be interested in the position?

• A competitive salary and benefits package (Multisport card, benefit card Edenred, travel program HiltonGo with Team Member rates, language courses)
• Meals on duty, service charge and stylish uniforms
• Access to personal development programs and hundreds of courses through Hilton University
• The chance to be part of a prestigious hotel team
• Worldwide career opportunities
• Opportunities to be recognized for being awesome and doing a great job
• Be part of the Blue Energy Team and cooperate on our ESG activities

Your workday will consist of:

As a Front Desk Agent at Hilton Prague hotel you are the first contact for our guests. Welcome them as they arrive at the hotel in a professional and friendly manner and provide with satisfaction expected of a 5star Hilton property.

Your duties include:

• checking guests in and out, issuing of keys
• taking reservations by telephone or email
• preparing bills and dealing with payments.
• you are also expected to provide guests with information, answer their queries and deal with complaints. At Hilton Prague, it is also a requirement to be comfortable with the upselling of all products and services within the hotel, which also influences your personal financial bonus.

As an international hotel chain, we operate 24 hours a day, 7 days a week, 365 days a year. Each receptionist works 8 hour shifts on a rotational basis, varying from morning, afternoon and night shifts.

Are you our future colleague?

We are looking for someone with experience in smaller hotel at the reception desk. Our ideal candidate is someone who wants to grow and develop a career within Hilton World Wide.

• You have a friendly and approachable personality
• Fluent English skills are essential
• You excel at managing priorities and staying calm under pressure in a dynamic setting
• Experience in a similar role within a luxury hotel setting is preferred

If this sounds like you, we want to hear from you! Join us in making every stay extraordinary!

Check our website for more information about Hilton Prague: https://hrbuddyhiltonprague.notion.site/Hello-we-are-glad-that-you-are-here-49a93a6ef1694a6c81d945cc61cae848