Customer Service Specialist

Job offer

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

About the role
Are you passionate about providing exceptional customer service and ready to be the heartbeat of our dynamic team? We are searching for a meticulous and committed Customer Service Specialist to be the face and voice of Reckitt, delivering unparalleled support and care to our customers. In this role, you'll connect our products to our clients, ensuring satisfaction and service excellence. Join us to grow, innovate, and lead in a role where every contribution is valued and influences our global success.

Your responsibilities

• Receiving, modifying and creating of orders – EDI and e-mail

• Checking orders before processing, stock availability and minimum quantity or value for orders and net prices

• Ensuring the implementation of complete and on-time deliveries, with the help of an efficient ordering process, ensuring the implementation of an appropriate Service Level

• Advising deliveries: by e-mail, telephone and on customer platforms

• Ensuring good and effective relationships in cooperation with clients

• Assigning valid EAN codes into SAP

• Reporting price differences, cooperation with the Sales Department in order to their elimination

• Cooperation with the Financial Department in the field of hold orders

• Customer Service – price and quantity corrections, complaints regarding price differences, creating credit notes for those differences.

• Deliveries on time an accordance with the contract, ensuring appropriate lead timings

• Ensuring proper delivery documentation (WZ/Waybills) and invoices

• Close cooperation with the Planning / Finance / Sales / Logistics / Quality / IT departments

• Returns and customer complaints, receiving, effective management and coordination of returns, issuing return documents

• SQC – completion of all assigned QMS-related training as part of continuous competence development, active participation in the improvement of QMS (Quality Management System); cooperation with the Commercial Quality department; to constantly improve quality management systems (QMS) – job procedures and instructions based on global Reckitt policies and procedures; active participation in external and internal audits regarding assigned responsibilities; reporting deviations and following the corrective and preventive action plan (CAPA)

What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.