ServiceNow administrator & developer – are you looking for autonomy & real impact?

Job offer

Do you already have some experience in ServiceNow administration&development and are thinking about pursuing something new, maybe more autonomous? Do you wish to enhance your skills? And lastly, are you looking for a mix of new challenges & creative work (implementing AI, designing and developing new features) with more routine tasks (minor changes and fixes and keeping ServiceNow secure and up-to-date)?

What we offer: real impact & autonomy & great people

You'll work with various teams: Our NOC (Network Operations Center) team – 15 skilled agents that are constantly monitoring whether every router and switch is working properly. When they encounter trouble, they coordinate with Tier 2/3 network engineers or field engineers. Everything is carefully documented in ServiceNow which we use as the main network operations tool. Many teams from our headquarters in Germany as well as from Brno use ServiceNow too, such as engineers for troubleshooting difficult cases, change managers or request & order specialists for new installations etc.

You'll be a one-fox pack 🦊 (at least at the start) and you'll work closely with NOC, Service Delivery and the international team. While this setup does have some cons as well, it has huge benefits: 1) a lot of autonomy on how things are done, 2) space to realize your ideas – you'll have two instances of ServiceNow under your control and 3) our trust in your expertise. (Backup is covered and there will by plenty of opportunities to discuss ServiceNow features with colleagues).

When we ask our people what they value the most about working with us, they often mention great people and how helpful and friendly everyone is. 🫂 We have an informal culture, believe in getting things done while also having a good time in the office (no pressure or toxic management, yes to jokes and memes). (A huge selection of free snacks, specialty coffee and a dog friendly office also get mentioned quite a lot! 🐕)

Why this will be fun

You won’t be maintaining an old dusty platform or just “configuring tickets.”

You’ll be:

• ✨ Automating repetitive work people hate.
• 💡 Delivering real improvements to workflows.
• 🧩 Solving puzzles and making systems smarter.
• 👏 Being the person teams thank when processes stop being painful.

If you like that “aha! moment” when something that took 20 steps suddenly takes 1, you’ll fit right in.

Your tasks will include:

In short, implementing, developing and being responsible for internal ServiceNow application suite.

In more detail:

• 🌌Designing the ServiceNow universe – You’ll shape how CSM, Incident, Problem, Change, and CMDB work together, like building the control room for our service management spaceship.
• ✨ Running the backstage magic in ServiceNow Admin – Users, groups, roles, ACLs… you’ll keep the access smart, secure, and smooth so our teams don’t call you at midnight asking why they can’t see a form.
• 🚀 Automating all the “Why am I still clicking this?” moments – Flows, Business Rules, Client Scripts, Catalog Items, Data Imports. You’ll turn repetitive tasks into invisible automation that “just works.”
• 🎯 Acting as central point of ServiceNow knowledge in our company.

How does the typical days of a ServiceNow specialist look like?

• You work on larger-scope projects through the day. When you need a break from that, there’s always something to configure or someone asking "could we do that in ServiceNow"?
• By larger-scope projects we mean out-of-the-box features or designing custom solutions. You'll often do data imports, automate routine tasks (e.g. Customer notification or ticket assignment workflow.)
• You maintain integrations with external systems up and running.
• You are also in charge in planning & executing instance upgrades, ensuring security and detecting & fixing suboptimal system configuration.

(This part was created by our current consultant Honza, who's decided to advance his career and accept a position of ServiceNow architect, so he's parting ways with us.)

You're our fox if you…

• …have administered a ServiceNow instance for at least one year.
• …have experience with at least one ServiceNow family release upgrade.
• …can create an automation using flow designer, business rule, client script, scheduled jobs.
• …know how ServiceNow has designed the ITSM and CSM products - when to use an out-of-the-box feature and when to develop a custom feature.
• …know how to get data into ServiceNow (using import sets, REST API, or SOAP API) and how to pull data from ServiceNow (using exports, reports, dashboards, or REST API).
• …are able to communicate in English fluently (B2+) as we often communicate with the German a Croatian branches and with international customers and also have fluent Czech language (C1+).
• …are a team player who can communicate with both internal and external customers, with analytical thinking and ability to plan your work and meet deadlines.

What we offer: our perks

• Up to 28 vacation days a year + 3 sick days. 🌴
• Hybrid work (3/2 or 2/3) with a monthly WFH financial contribution, and ergonomic equipment in the office (standing desks, ergo mouse and keyboard if you want them, two monitors). 🏠
• Financial contributions: 100 CZK/day meal contribution, 200 CZK/month phone contribution. 🥗
• Multisport card (it costs 500 CZK for your first two years with us; after that, it's fully covered by us). 🏋️
• Pluxee benefit card for leisure activities (4.200 CZK / year).
• Learning & development: if you fancy a ServiceNow university course or want to developer your soft skills, we're happy to cover that or contribute to the price!
• Great working environment: friendly team (you can discuss basically anything in the office kitchen, from traveling and new season of the Witcher to dark humour and quirky hobbies), four-legged happiness managers 🐕, free snacks, specialty coffee, energy drinks and SodaStream.
• Stylish fox merch to welcome you in the pack.
• Unlimited work contract with 3-month trial period (it's a benefit for some folks and a standard for others, so we're mentioning it just in case) 😉.