IT Support I

Job offer

Second Foundation is an international energy trading and asset management firm headquartered in Prague, Czech Republic, with offices in Switzerland, Germany, Japan and the US. Our team of 400 professionals specializes in power trading, transforming complex data into market-leading trading strategies through advanced technology and sophisticated quantitative modeling.

What would you work on?

• Provide general first-hand user account management support for Atlassian and Microsoft O365 services, including e-mail, SharePoint, OneDrive, and Teams.
• Troubleshoot basic IT issues, including hardware and software problems.
• Onboarding users by setting up their accounts and configuring their hardware and software.
• Offboarding user accounts and ensuring that all data is securely removed from company systems.
• Maintain an inventory of IT assets and software licenses.
• Maintain IT procedures and policies to ensure compliance with industry standards.
• Prepare hardware for new users, including laptops, workstations, monitors, mobile phones, and others.
• Implement new technologies and systems with the L2 team.

What makes you a great candidate?

• Passion for technology and problem solving.
• Technical mindset approach to overcoming complex IT issues.
• Knowledge of Windows and macOS operating systems, as well as experience with hardware and software on IT administration level.
• Familiarity with Azure cloud and Microsoft Entra (AD) is a strong advantage.
• Experience with Confluence and Jira (or similar) is a plus.
• Fluent in English.
• Excellent communication skills and ability to interact with users of all levels.
• Possess a strong sense of responsibility and reliability.
• Readiness to work on-calls 24/7.

What do we offer?

• Brand new office in the city center – Masaryčka
• Competitive salary package with the possibility of a yearly bonus
• 25 days of paid holiday
• Flexible working hours and home-office options  
• High-end workstation
• Sponsored lunch in the office. Every workday
• Free snacks at the office
• Multisport Card – fully paid by the company
• Colleagues who are absolute experts in what they do