Support Engineer (SaaS/Digital) - Morning EMEA Hours

Job offer

Please submit your CV in English

🌍 Global SaaS Company | $28M Series B Investment
🚀 Structured mentorship & upskilling | Strong tech curiosity required
📍 Bratislava/Prague - new offices with central locations, 5 days in-office
💰 Salary: 1600-1900 EUR gross + bonus up to 400 EUR gross (or CZK equivalent)

💻 Working Hours: Mon - Fri 8:00 - 17:00 CET

What's In It For You

🤖 Product: Be part of building the world’s #1 AI business calling platform!
💡 Technical Challenges: Get to learn about challenging technical problems with AI
🚀 Growth: This can be your ticket into the world of AI SaaS, advancing to:
Support: Shift Lead, QA Lead
Product: L2 Engineer, Technical Consultant, Integration Specialist
Customer Success: Customer Success Manager

The Challenge Ahead

As a key player in our Customer Support L1 team, you'll be the hero customers need to provide swift and insightful resolutions for questions about CloudTalk’s cutting-edge AI platform. Every AI system breaks somewhere. At CloudTalk, we're building a team of geeks that love finding where and why. If you’ve ever fixed a bug at 2am just because it was bugging you, we'd love to have you. No worries if you're new to the field; we’ll give you all the tools and support you need to succeed. This team is a training ground for future AI technical specialists.

• Uncover the root cause of anomalies, use AI copilots to propose fixes, and make our systems smarter. You’ll troubleshoot real-time voice systems that combine AI, telephony, and SaaS infrastructure.
• Documenting knowledge, helping build a team of AI technical experts.
• Provide top-tier technical support via chat and email to customers.
• Use internal AI copilots to speed up troubleshooting and suggest fixes.
• Analyze call flows, inspect logs, and debug real-time VoIP issues.
• Manage a high volume of conversations, including live chats.
• Represent CloudTalk by resolving issues with empathy and efficiency.

Ideal Candidate Profile

At CloudTalk, we value a growth mindset and a passion for learning & improvement. We’re seeking curious individuals who measure progress not by the number of responses but by the problems understood & resolved. You should have technical acumen and a genuine interest in technical problems, especially if you're excited to break things down and understand how they work.

You’re curious about how AI changes customer experience and excited to explore its role in debugging and support. If you’re a collaborator that loves sharing ideas, and continuously improving, you’ll fit right in! At CloudTalk, curiosity isn’t optional: it’s our debugging tool. We celebrate teammates who ask hard questions, and minds that can’t stop wondering why something broke.

• Tech Savvy: You chase down edge cases, you're curious about how systems break.
• Growth Mindset: You’re eager to continuously grow your skills and knowledge.
• Self-Starter: You take ownership of your tasks, you work with minimal supervision.
• Languages: English fluent; Spanish is a plus

About CloudTalk

Powered by a 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to build the world's most capable AI business calling software for sales and support teams to seamlessly connect with their customers. We nurture a strong learning & growth culture - more than 20% of CloudTalkers get promoted/transferred internally every year!

Hiring Process

1️⃣ Quick Video Interview
2️⃣ Role Deep Dive: Meet your future colleagues
3️⃣ Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
🎯 Offer!

Benefits Provided

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
💻 MacBook for work

Well-being:

🏖Recharge Fridays once per quarter
🏋🏼♀️Multisport Card

Connectedness:

💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice (https://www.cloudtalk.io/privacy-notice/).