Technical Services Specialist

Job offer

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
The Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.

The Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair related questions.

For this role, you will be preferably located in Prague Czech Republic but not limited to that. Travel within Czech Republic 80%, occasional travel to surrounding countries.

Responsibilities may include the following and other duties may be assigned:

• Lead and execute installations and commissioning of new equipment.
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
• Provide testing and validation support and data to the Global Service organization.
• Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff.
• Collaborate with other field service engineers to troubleshoot difficult service activities.
• Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Required Knowledge and Experience:

• Bachelor’s degree engineering (Bio-Medical / Electronics).
• Minimum of 1 year of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
• Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
• Team player with strong interpersonal skills.
• Available to travel (around 80% of the time) domestically and internationally and work outside of core office hours. Driving licence.
• Fluent in spoken Czech and English

Able to operate independently, with excellent problem-solving skills, Strong communication skills with a customer-focused mindset Enthusiastic learner of new technologies and environments are desirable.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).