Network Technology Support Specialist

Job offer

This position is hybrid, and you may be expected to go into an office min 3 days per week.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

As a Senior Network Technology Support Specialist your role will be targeted on providing technical support of the Classic and Cloud Radio Access Network (RAN). Your work will ensure the reliability and performance of AT&T’s critical wireless infrastructure, directly impacting network uptime and customer experience. By providing remote triage, troubleshooting, and technical support, you play a vital role in minimizing service interruptions and driving operational excellence across the RAN environment.

What You'll Do:

• Diagnose and resolve network faults; manage trouble tickets for RAN technologies.
• Provide technical support to field personnel, including IVR phone and RF safety/interference issue resolution.
• Participate in network outage event bridges and root cause analysis (RCA).
• Track, report, and document network events and collaborate with support teams and vendors.
• Analyze network performance and contribute to action plans for network impact mitigation.
• Support remote triage and restoration of Classic and Cloud RAN systems.

What You'll Need:

• Strong problem-solving and analytical thinking for troubleshooting complex network issues.
• Clear communication skills for effective coordination with teams and vendors.
• Ability to remain calm and focused during network outages or high-pressure situations.
• Flexibility to work any shift to support 24x7 operations.
• Attention to detail when documenting and reporting network events.
• Team-oriented mindset with willingness to assist and learn from others.
• What You'll Bring:
• Previous experience troubleshooting, maintaining, configuring, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB).
• Knowledge and experience with cloud concepts (Kubernetes, VNF, Orchestration)
• Working knowledge of Linux and security protocols (TACACS, LDAP) is a plus.
• Proficiency with RF performance tools (Arieso, Optima) is advantageous
• Bachelor’s degree in Math, Science, Engineering, or equivalent network experience.

Our Senior Network Technology Support Specialist earns between  91,000 - 114,000 CZK gross / month. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on experience, expertise, and education/training. 

Joining our team comes with amazing perks and benefits:

• Annual Bonus & Annual Salary Increase
• Meal benefit (180 CZK electronic meal voucher / 100 CZK meal lump)
• Group risk rife insurance
• Premium medical services (available also to family members at a reduced price)
• Wellness & leisure time contribution (Benefit Plus)
• Multisport card from your leisure points
• Sickness compensation Plan
• Pension contribution
• 25 days of vacation
• Service anniversary scheme (extra days off and non-monetary bonus)
• Family-friendly benefits
• Volunteering day
• Employee Assistance Program (free psychological, legal and financial counseling)
• International Employee Referral Program
• Various discounts
• Free coffee and fruit
• Free parking in the AT&T office

Apply today!