Product Quality Complaint Analyst II

Job offer

Kenvue is currently recruiting for a:

Product Quality Complaint Analyst II

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Director Global Complaint Vigilance

Location:

Europe/Middle East/Africa, Czechia, Prague, Prague

Work Location:

Fully Onsite

What you will do

Job Overview: We are looking for a Product Quality Complaint Analyst II who will play a key role in managing product quality complaints for the EMEA region and globally as needed. If you have experience in product quality, handling complaints, and working in manufacturing and packaging, we want to hear from you!
 

Key Responsibilities:

• Complaint Assessment: Review and assess product quality complaints to ensure they align with our quality program. This includes verifying customer feedback, lot numbers, and identifying trends.
• Data Analysis: Analyze complaint data to ensure timely processing and investigation of product quality issues.
• Information Review: Process updates from our call center and medical safety teams to determine their impact on complaint investigations.
• Cross-Functional Collaboration: Work closely with various teams, including Global Consumer Care and Medical Safety, to resolve complaints efficiently.
• Complaint Monitoring: Keep track of complaint records in our management system to ensure that standard procedures are followed and complaints are resolved timely.
• Reporting: Prepare reports for internal and external audits as required.
• Data Compilation: Gather product and lot-specific complaint data and metrics as requested.
• Project Support: Assist with global and regional projects and communicate effectively with management at all levels.
• Continuous Improvement: Participate in projects aimed at improving our complaint management processes.

Required Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related field.
• At least 3 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
• Strong attention to detail and the ability to document and track complaint investigations.
• Proficient with computer systems, particularly Microsoft Office Suite.
• Language Requirement: Fluent in local language and English (both written and spoken).

Desired Qualifications:

• Strong analytical skills to interpret complex data and identify trends.
• Experience with data analysis and reporting tools.
• Excellent communication and interpersonal skills for effective teamwork.
• Ability to adapt to changing priorities in a fast-paced environment.
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days.
• Flexible hybrid work model (1 day in the office)
• Pension insurance.
• Meal vouchers and company product discounts.
• Contribution towards language courses.
• Referral bonus.
• Public transportation allowance.
• Performance-based bonuses.

Office Facilities:

• Convenient office location near metro and restaurants.
• Modern workspace with amenities like coffee, fruit, and focus rooms.

Health and Wellness Benefits:

• On-site gym and massage services.
• Wellbeing reimbursement and support for long-term illness.
• Accident, life, and disability insurance.
• Multisport card.
• Parental leave and early returning parent programs.

Kenvue is proud to be an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. We also do not discriminate based on disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.