Almanac X Alcron Prague
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The saved job offer can be found under the My saved job offers button of the top right menu.
Introduction
The Brand
We invite you into the living, breathing experience of travel, to celebrate the sensorial details and authentic human stories as well as cultural connections found in Almanac X.
The Vision
EPICUREAN HOSPITALITY. A world where your hotel serves to truly feel connected to the local food and drink culture of the city. A place where those appreciating authentic, reimagined cuisine can experience relishing epicure and meet individuals who are truly passionate about their food culture.
The Mission
We believe our interactions with guests are as important as the design of our hotels. In fact, our dedication to genuine, inviting, warm service is what we are most proud of. Our team members are the living, breathing example of the Almanac brand, making each guest feel cared for, among friends, and a part of this inspiring city.
The Hotel
Almanac X Alcron Prague - a hotel with a rich history and a new vision. Located on Štěpánská Street, just steps from the iconic Wenceslas Square in the heart of Prague’s New Town, the hotel offers 204 renovated rooms, including 26 suites. The social heart of the hotel is the Alcron Restaurant, Alcron Bar, and Elias Coffee Shop. Following a complete renovation in 2023, the hotel now presents a modern lifestyle concept focused on high-quality gastronomy, art, and community. You will also find a concept store, a gym with sauna and multifunctional event spaces. In 2026, a rooftop restaurant with panoramic views of Prague will be added.
www.almanachotels.com/praguex
www.alcronprague.cz
Job offer
Join Our Luxury Lifestyle Hotel as a Guest Service Representative (Front Desk Receptionist)
Are you passionate about delivering exceptional service and creating memorable guest experiences?
We are seeking a friendly, yet professional Guest Service Representative to be the face of our boutique luxury hotel.
As a key member of our team, you will bring joy and seamless service to our guests. You will report to the Front Office Manager and work closely with all operational departments - including Housekeeping, Engineering, Food and Beverage, Sales & Marketing, and Reservations - to ensure our guests leave with unforgettable memories.
What we trust you with
Greet and welcome guests with warmth and professionalism.
Efficiently handle check-ins and check-outs, paying close attention to guest needs.
Master knowledge of hotel services, especially Food and Beverage offerings in a restaurant, bar, and coffee shop.
Collaborate with all departments to exceed guest expectations and uphold service excellence.
Follow departmental and hotel SOPs while adding your personal touch.
Respond confidently to guest inquiries about hotel features, room categories, and rates.
Apply revenue management strategies by working with price lists effectively.
Maintain active contact with guests, greeting them throughout their stay.
Promote and upsell hotel services, including food & beverage and room upgrades.
Utilize Opera PMS efficiently and confidently.
Stay proficient with Microsoft Word, Excel, and Outlook.
Participate in team meetings and training sessions to continually improve.
Serve as a role model for your colleagues, inspiring a culture of hospitality.
Work 12-hour shifts, predominantly from 7 am to 7 pm.
What makes you a match
Fluency in English; Czech language skills are a plus.
Experience in a similar role in an upscale hospitality setting.
Exceptional customer service skills with a high level of professionalism.
Sound judgment, quick decision-making, and the ability to handle guest complaints gracefully.
Energy, enthusiasm, and a genuine passion for service excellence.
Integrity, persistence, and a desire to deliver personalized guest experiences.
Flexibility, the ability to stand during the shift.
An EU passport or a valid Czech work visa.
You
Warm
Authentic
Connected to Food Culture
Pioneering
Conscious
What’s in it for you
A close-knit, privately owned hotel collection with a proactive environment.
Friends & Family rates at our sister hotels in Vienna, Barcelona, and Zagreb.
Uniform is provided and maintained by the hotel.
Complimentary meals during shifts in the hotel cafeteria.
Discounts at our restaurant, bar, and coffee shop.
A complimentary trial night with F&B experience.
Benefits include Multisport and Pluxee cards, plus pension contributions.
One additional week of vacation after completing one year.
Reimbursement for Prague transit pass after one year.
We are looking forward to your application and will be happy to meet you :)
Benefits
Company catering
Educational courses, training
Accommodation / housing allowance
Allowance for work clothes
Bonuses
Holidays 5 weeks
Refreshments on workplace
Contributions to the pension / life insurance
Contribution to sport / culture / leisure
Discount on company products / services
Dog-friendly office
Information about position
Almanac X Alcron Prague
Education is not important
Czech (Basic), English (Advanced)
Tourism and accommodation, Restaurant and Catering , Receptionist
Full-time work
Permanent
employment contract
Employer
Also suitable for graduates.
The saved job offer can be found under the My saved job offers button of the top right menu.
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