Customer care representative - Koordinátor zákazníckej podpory

Employer

CWS Česká republika s.r.o.

Do Čertous 2620/11, Praha – Horní Počernice

Introduction

We at CWS have one goal: We want to contribute to a healthier and safer future. And around 10,600 employees in 16 countries work enthusiastically towards this goal every day. Our aim is to set new standards. As an integrated system provider, we provide innovative, sustainable and digital rental solutions for more health, safety and protection in the areas of hygiene, mats, workwear, fire protection, clean rooms and health and care.

Job offer

Responsibilities:

Respond to customer inquiries and requests via phone and email, maintaining high-quality customer service and support, including processing complaints and customer documents as required
Maintain a positive, professional and solution focused approach in all customer engagement
Collaborate with global team, team members and internal team (Sales, Sales Support, Service and Logistics) to ensure seamless customer experience. Ensure the accuracy and completeness of contractual documentation and check the correctness of contracts entered by sales representatives. Identify recurring issues and contribute to refining support workflows and customer service procedures
Execute administrative tasks, update customer data, and ensuring data accuracy and consistency across records
Record and manage customer interactions in our CRM/ERP systems (Salesforce, MS Dynamics, ABS).
Generate ad-hoc reports and analyze reports data based on requirements for further internal processing

Skills and qualifications

Essential:

Secondary school or equivalent
Proven experience in customer service or customer care role
Proficiency in the Czech language (required) and English language (B1 level)
Strong communication and interpersonal skills, ability to manage multiple tasks simultaneously, excellent attention to detail, responsibility, and independence
Microsoft Office Suite (Word, Excel, Outlook) – this may be tested

Desirable:

Knowledge of Salesforce or/and Microsoft Dynamics is an advantage

Benefits

Cell phone

Meal tickets / catering allowance

Holidays 5 weeks

Occasional work from home

Flexible start/end of working hours

Refreshments on workplace

Notebook

Contributions to the pension / life insurance

Information about position

Employer

CWS Česká republika s.r.o.

Do Čertous 2620/11, Praha – Horní Počernice

Required education

Secondary education or professional training with a school-leaving exam

Required languages

Czech (Proficient), English (Intermediate)

Listed in

Administration, Customer service , Administration, Back office worker, Front office worker, Complaints department worker

Employment form

Full-time work

Contract duration

Permanent

Employment contract

employment contract

Employer type

Employer

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Contact details

Andrea Rechtoríková

andrea.rechtorikova@cws.com

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