Customer Service Specialist & Team Lead

Job offer

Are you ready to take the next step in your B2B customer service career while also leading a small, dedicated team? We’re looking for an experienced B2B Customer Service Specialist to be based in our facility in Čejč while working for our French headquarters.

Your Key Responsibilities:

Customer Communication & Relationship Management

• Build and maintain strong working relationships with key customer contacts.
• Monitor and analyze changes in customer orderbooks; proactively alert customers and factories to any discrepancies.
• Serve as the vital link between customer logistics, factory scheduling, and the sales team.
• Order & Delivery Management
• Manage daily delivery schedules, ensuring timely and efficient order fulfilment.

Team Leadership

• Supervise and support a small team of customer service representatives.
• Ensure smooth day-to-day operations, set priorities, and foster team development.
• Collaborate with management to implement process improvements and best practices.

What You’ll Need to Succeed:

• Fluent English (C1), advanced French or German (B2) is a big PLUS.
• Prior experience in B2B customer service, ideally in a logistics or manufacturing setting.
• Strong ERP system skills (SAP or similar).
• Excellent time management, proactive mindset, and ability to learn quickly.
• A customer-focused and results-driven attitude.
• General proficiency in administrative and clerical tasks.
• Willingness to travel abroad for training in France.

If you're looking for a challenging and rewarding role where you can make an impact and grow into a leadership position, we’d love to hear from you!

📩 Apply today and become a vital part of our international customer service team.

Note: We offer hybrid model - 2 days Homeoffice/week, 3 days working in the location.