IT Support Specialist

Job offer

Dr. Max is the leading pharmacy chain in Europe. We are currently present in six countries - Czechia, Slovakia, Poland, Romania, Serbia and Italy - with ambitious expansion plans across Europe. At our group headquarters, Dr. Max BDC, we are expanding our IT team and looking for an IT Support Specialist. If you already have some experience in the role and want to extend it into a multicultural and progressive environment, this is the opprtunity you've been looking for!

What will be your responsibilities?

• Managing IT requests and incidents end-to-end in ServiceNow as the primary ticketing tool
• Handling user management processes including onboarding and offboarding (access and hardware provisioning and deprovisioning across Windows and macOS environments)
• Supporting end-users across Microsoft 365 apps and utilizing available admin portals, including device management via SCCM and Intune
• Providing hands-on support for office IT equipment including meeting room technology, printers, and peripheral devices, as well as event assistance upon request
• Assisting with equipment logistics including relocations and hardware movements within the office, and processing vendor purchases
• Maintaining accurate IT asset records in ServiceNow, reflecting hardware changes, assignments, and updates in a timely manner
• Building and contributing to the IT support knowledge base to enable self-service and consistent issue resolution
• Collaborating with team members and proactively identifying opportunities to simplify, automate, and improve core IT support processes and tooling

What do we expect from you?

• 1-2 years of relevant experience in IT support or helpdesk operations
• Hands-on experience with ticketing tools, ideally ServiceNow
• Practical knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 apps and admin portals
• Experience with device management tools such as SCCM and Intune is an advantage
• Strong soft skills, including good organizational skills and time management
• Comfortable supporting C-level management, with the discretion and responsiveness that requires
• A proactive, service-oriented approach to end-user support
• Fluent Czech and English, with strong communication skills

What do we offer?

• Working for the largest pharma retail company in Europe with great expansion plans
• Space for professional growth within the growing organization
• Attractive financial compensation (salary and bonuses)
• Flexible working hours, possibility of home office
• 5 weeks of holidays, discount in Dr. Max pharmacies, meal coupons, fully paid Multisport Card, contribution to Lítačka and some other benefits
• Modern offices in Prague and friendly colleagues on top!