DeLonghi Customer Service Advisor with Czech

Job offer

Your responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our requirements

• Knowledge of Czech at C1/C2 and English at B2 level.
• Ability to work with multiple systems and platforms.
• Knowledge of Microsoft Office.
• Ability to empathize with customers while maintaining an objective point of view.
• Ability to work in a team, positive attitude, and ability to support colleagues.

Nice to have

• Previous experience in Customer Services or in a Contact Centre.
• Experience in complaint handling to ensure customer satisfaction.
• Familiarity with Social Media and/or E-Commerce platforms.
• Experience in cross-selling or up-selling product.
• Interested in new technologies such as AI.

What we offer

• Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
• Talent development program: transparent career paths and promotions.
• Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
• Referral program: bonus for referring a friend of up to PLN 4,000.
• Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.