Application Support Analyst - Core System Application

Job offer

Our company is under the wings of the French BNP Paribas. The star logo is familiar to most people thanks to the sponsorship of the biggest tennis tournaments. And our mission is also stellar – to protect our clients in the event of sudden life events, such as a loss of income due to loss of employment or long-term illness.

We are looking for an Application Support Analyst to join our team in Prague. In this role, you will be responsible for the daily support and smooth operation of our Core System Applications used across several countries in continental Europe.

This role covers following activities

• Provide technical support and maintenance for Core System Applications
• Analyze and resolve application incidents in collaboration with delivery and L3 support teams (developers)
• Handle L2 support in both PRE-PROD and PROD environments
• Meet SLAs for incident response and resolution times
• Support end users and business analysts by resolving issues efficiently
• Bridge between business and development
• Monitor system performance and applications to ensure stable operations
• Document and share technical solutions
• Become knowledgeable of business application processes

Your profile

• Fluent English and Czech – written and spoken (min. B2)
• Previous experience in a similar application support or IT operation role
• Working knowledge with MSSQL
• Familiarity with Windows Server and Linux (advantage) – basic commands, log analysis, windows services
• Strong communication and collaboration skills
• Very good organizational ability to push priorities to deadlines

What we offer

• Possibility to work in a dynamic and professional team in an international company with a strong background
• Flexibility in the form of a flexible working week, when you choose the beginning and end of your working hours
• We operate in a hybrid model because we believe that personal contact is very important for building team spirit
• A wide range of interesting benefits - 5 weeks of vacation, free days, 18.000 points per year to cafeteria for culture, sport, education and other activities; fully paid meal vouchers in the amount 211 CZK/day, generous pension contribution, etc.
• The opportunity to learn from experts in your fields, you can also look forward to professional and soft trainings with us
• We also offer talent programs or the opportunity to participate in voluntary CSR activities